Technical Support Analyst
Company: Waystar
Location: Atlanta
Posted on: May 9, 2024
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Job Description:
ABOUT THIS POSITIONAs part of our award-winning Client Success
Department, the Technical Support Analyst is responsible for
providing superior support to our clients with the highest degree
of care and client satisfaction. We need driven people with a
passion for support and service to guide our clients to become more
ecient and successful day in and day out.WHAT YOU'LL DOProvide
exceptional support to our clients with meaningful and thoughtful
communication via phone (inbound and outbound calls), online
support requests, and live chatBe a problem-solver that seeks to
understand the heart of each clients issue. You are technically
savvy and a thorough troubleshooterUtilize multiple internal
systems and software to understand client inquiries/issues,
research possible solutions, and document all client
communicationContinually grow in your understanding of our product
offerings to always provide value and expertise in every client
interactionWHAT YOU'LL NEEDHonesty and integrity always doing the
right thing for our clientsPassion for service and a dedication to
client satisfactionA curious nature that seeks to understand the
root of the issueFocused on delivering on our promisesWilling to do
whatever it takes to always bring our best workUnafraid to move
with speed and efficiency to make things happenA joyful and
optimistic attitude that spreads positivity to our team, or
clients, and our communityBonus Points(highly valued, but not
required):Previous experience with ANSI X12 EDI transactions and/or
medical billing claim forms (CMS 1500 or UB-04)Prior use of
Salesforce or another customer relationship management
softwareBachelors DegreeABOUT WAYSTARThrough a smart platform and
better experience, Waystar helps providers simplify healthcare
payments and yield powerful results throughout the complete revenue
cycle.Waystars healthcare payments platform combines innovative,
cloud-based technology, robust data, and unparalleled client
support to streamline workflows and improve financials so providers
can focus on what matters most: their patients and communities.
Waystar is trusted by 1M+ providers, 1K+ hospitals and health
systems, and is connected to over 5K commercial and
Medicaid/Medicare payers. We are deeply committed to living out our
organizational values: honesty; kindness; passion; curiosity;
fanatical focus; best work, always; making it happen; and joyful,
optimistic & fun.Waystar products have won multiple Best in KLAS or
Category Leader awards since 2010 and earned multiple #1 rankings
from Black Book surveys since 2012. The Waystar platform supports
more than 500,000 providers, 1,000 health systems and hospitals,
and 5,000 payers and health plans. For more information, visit
waystar.com or follow @Waystar on Twitter.WAYSTAR PERKSCompetitive
total rewards (base salary + bonus, if applicable)Customizable
benefits package (3 medical plans with Health Saving Account
company match)Generous paid time off starting at 3 weeks + 13 paid
holidays including 2 personal floating holidaysPaid parental leave
(including maternity + paternity leave)Education assistance
opportunities and free LinkedIn Learning accessFree mental health
and family planning programs, including adoption assistance and
fertility support401(K) program with company matchPet
insuranceEmployee resource groupsWaystar is proud to be an equal
opportunity workplace. We celebrate, value, and support diversity
and inclusion. Qualified applicants will receive consideration for
employment without regard to race, color, religion, age, sex,
national origin, disability status, genetics, marital status,
protected veteran status, sexual orientation, gender identity or
expression, or any other characteristic protected by federal,
state, or local laws.This applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence,
compensation, and training.by Jobble
Keywords: Waystar, Roswell , Technical Support Analyst, Professions , Atlanta, Georgia
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