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Collections Specialist

Company: Nesco Resource
Location: Duluth
Posted on: November 26, 2022

Job Description:

The Customer Relations Specialist has two primary roles: (1) Initiating outgoing calls to customers who have past due balance, determining reasons for non-payment, and making payment arrangements; and (2) Receiving and responding to collection related customer telephone and email inquiries as support for Solutions Center call volume. Responsibilities Make outbound collection calls to customers with a pre-defined list of accounts. Determine the reasons for a customer's past due balance and make arrangements for payment based on established collection policies. Respond to incoming calls and emails from customers and answers questions relating to their past due accounts. Identify accounts that are uncollectible and transfer those accounts to our Legal department for further action. Identify accounts that may be candidates for year-end bad debt write-off. Provide invoice and statement copies as needed. Initiate and respond to Service Now tickets for more detailed customer requests. Additional tasks as determined Experience 2 years' experience in a collection environment. Excellent communication and relationship building skills. Customer service focused. Ability to focus in a high volume, high pressure environment. Strong conflict resolution skills and negotiation skills. Strong working knowledge of Peoplesoft. Ability to manage multiple tasks concurrently. Strong organizational and follow up skills. Results driven; self-motivated. Education High School graduate or higher Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, Roswell , Collections Specialist, Accounting, Auditing , Duluth, Georgia

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