Senior Claim Director-Excess Complex Casualty

Company: Chubb
Location: Alpharetta
Posted on: April 4, 2026

Job Description:

Description Chubb is seeking an experienced claims professional for our Excess Complex Casualty Claims team. As Senior Claims Director, you will be responsible for investigating and settling high exposure, complex, high risk claims with potentially multi-million dollar value. Ensure high level of customer service and claim file quality. The type of claims housed in this unit are both primary and excess. The claims range from auto/trucking liability, general liability, negligent security, premises liability, workplace accidents, and products liability. Duties include, but are not limited to: Provides outstanding customer service and works well with the insured, broker and TPA in the adjustment of complex and mainstream casualty, specialty risks and business auto claims. Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor and coverage unit. Conducts, coordinates, and directs investigation into loss facts and extent of third-party damages. Directs and closely monitors assignments to experts and defense counsel. Evaluates information on coverage, liability, and damages to determine the extent of exposure to the insured and the company. Sets timely reserves within authority or makes claim recommendations concerning reserve changes to supervisor. Reports to reinsurers and facilitates the prompt collection of reinsurance on those matters where they are accountable. Travels to conferences, mediations, and trials as necessary. Negotiate and settle complex and high exposure claims within established authority. Qualifications Provides outstanding customer service and works well with the insured, broker and TPA in the adjustment of complex high exposure claims. J.D. preferred, but not required. A minimum of 5-7 years experience handling casualty claims, with preference for experience handling claims under excess/umbrella policies. Experience in successfully handling severity exposure claims Strong background and demonstrated ability in dealing with significant coverage matters. Extensive knowledge of claims handling concepts, practices, and procedures Ability and willingness to travel as needed Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues. Customer focus – responsive with an appropriate sense of urgency Strong Communication Skills - including the ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present superior written communication to varied audiences. Excellent Interpersonal Skills: Ability to establish trust and effective working relationships with others on an external and internal basis. Strong Negotiation and Presentation Skills Ability to work collaboratively, independently and as part of a team. If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure. The pay range for the role is $105,700 to $179,700. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website . The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Keywords: Chubb, Roswell , Senior Claim Director-Excess Complex Casualty, Accounting, Auditing , Alpharetta, Georgia