Part-Time Receptionist Nalley Nissan

Company: Asbury Automotive
Location: Cumming
Posted on: May 5, 2021

Job Description:

Overview Do you have a passion for providing exceptional guest experiences? As a Part-Time Receptionist, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, multi-tasking, people-focused Receptionist who will help us redefine the car-buying experience. Does this sound like you? Apply now! Benefits Pay and Recognition: * Weekly pay * Paid holidays & paid time off * Paid training * Stock equity grant awards (select management and front-line team member's eligible!) Insurance / Retirement: * Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans * Up to 8 weeks paid pregnancy leave (disability leave) * Health savings * Flex spending accounts (tax free) * Short-term and Long-term disability plans * Life Insurance (Whole Life and Term) * 401k with company match Learning, Tuition Assistance and Career Development: * Digital career path tool to assist with career development * Continuous training through Asbury University * Professional growth and development opportunities Additional advantages: * Student loan relief resources * Employee assistance program * Employee discounts on vehicle purchases, parts and service repairs * Scholarship awards * Opportunities to join our community service initiatives * Aggressive Employee referral program with bonus opportunities Responsibilities and Qualifications The Part Time Receptionist is responsible for answering inbound calls, determine the nature of their business and direct callers to the appropriate department/destination. In addition, the receptionist will be the dealerships information specialist to best direct our guests accordingly to accommodate their needs. * Follow up with service customer who missed appointments to assist them in rescheduling * Assist clients with basic technology questions (bluetooth/apple carplay/android auto) * Assists in resolving customer complaints. * Maintains a case history file of all customer complaints and problems, documented with all necessary aspects and detailed description of conflict and resolution. * Maintains a file of the dealerships customer satisfaction achievements * Follow up with customers after vehicle purchase to document experience * Follow up with customers regarding customer satisfaction survey * Responsible to assist management and sales staff as needed * Alert managers of conflicts that need to be resolved * Previous customer service experience * Automotive experienced a plus but not required * Excellent written and verbal skills a must * Strong computer skills (Outlook, Excel, CRM, ADP, Adobe, etc.) * Team Player and Self-Starter * Must be able to multi-task and problem solve * Must be able to pass pre-employment screening (background and drug screen)

Keywords: Asbury Automotive, Roswell , Part-Time Receptionist Nalley Nissan, Administration, Clerical , Cumming, Georgia