Front Office Assistant - Piedmont Heart Institute (Snellville)
Company: Piedmont Healthcare
Posted on: June 24, 2022
Compliance: Complies with all HIPAA policies specifically relating
to patient confidentiality and release of information; maintains
strict confidentiality on all patient information and practice
matters; remains current on HIPAA, OSHA, Infection Control, patient
safety, and other mandatory regulations, standards, and
organizational policies and procedures.
Reception: Greets patients, visitors, and vendors in a prompt,
courteous, and helpful manner; screens visitors, and responds to
routine requests for directions, paperwork completion assistance,
and other similar requests; announces emergencies according to
specified procedures; pages staff and makes general announcements
as requested; assists patients having ambulatory difficulties and
may assist clinical staff under the direction of licensed staff as
Front Office Duties: Checks in patients by verifying and/or
updating demographic, insurance, and registration information in
accordance with established policies and procedures; facilitates
the scheduling, canceling, and rescheduling of patient appointments
and communicates changes to staff as needed; coordinates with back
office staff to ensure for the timely and efficient flow of
patients to the providers; reviews and edits patient bills
generated by providers through the electronic medical record and/or
enters charges and payments from fee tickets; coordinates referrals
and/or hospital admission arrangements as directed; demonstrates
basic knowledge of managed care plans, CPT, and ICD-9 coding.
Cash Management: Checks out patients at the time of service and
collects appropriate payment, including any past due balances owed,
in accordance with patient's medical plan coverage and provides
receipt for services; maintains balances and reconciles a cash
drawer and records daily receipts at the end of each day; prepares
balances and bank deposits in accordance with established close-out
Telephone Management: Answers, screens, and directs office
telephone calls in accordance with office procedures and provides
general office information to callers; immediately advises
physician and/or other licensed staff of patients requiring
emergency assistance; refers calls regarding prescription drug
medications, treatments, etc., to appropriate clinical staff;
records telephone messages in accordance with office policy; may
place return calls as requested.
Clerical Support: Maintains records appropriate to area and
function; maintains physician on-call schedule, updating as
necessary, notifying answering service of changes; assists other
sections with miscellaneous paperwork; files charts, coordinates
lab work, physician's report, etc.; may type correspondence and
provide secretarial and/or clerical support for special projects as
assigned; sorts and delivers mail, medical records, and other
Safety: Follows all practice protocols and established standards
that promote a safe and productive work environment; supports
practice's procedures and policies for proper cleaning and routine
maintenance; maintains work area and lobby in neat and orderly
manner; promptly reports equipment malfunctions to the practice
manager or designee.
Communications: Communicates in a professional manner; demonstrates
effective and appropriate oral and written communication skills
with patients, staff, and healthcare providers.
Professional Development: Attends required meetings, in-services
and participates in committees as required; participates in office
meetings and Piedmont Heart Institute educational programs as
required and needed for continued growth and development; begins to
assumes greater responsibility for own professional growth by
participating in continuing education activities and/or
Leadership: Demonstrates an understanding of leadership principals
through interactions with staff and healthcare providers; complies
with standards of care policies and procedures and may participate
in their development; may assist with the orientation of new and
Materials Management: Maintains office supplies and materials;
requests supplies as needed; may order and maintain a supplies and
equipment inventory for assigned area or office and issue supplies
and equipment as required.
MINIMUM EDUCATION REQUIRED: High school graduate or G.E.D.
MINIMUM EXPERIENCE REQUIRED: One (1) year related experience,
preferably a medical office setting. Associate's degree can
substituted in lieu of experience requirement.
MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW: None.
ADDITIONAL QUALIFICATIONS: Previous exposure to electronic patient
Keywords: Piedmont Healthcare, Roswell , Front Office Assistant - Piedmont Heart Institute (Snellville), Administration, Clerical , Snellville, Georgia
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