Office Manager - Pleasant Hill
Company: Coast Dental and Orthodontics
Location: Duluth
Posted on: May 26, 2023
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Job Description:
JOB TITLE:Office Manager REPORTS TO:District Manager
LOCATION:Field CLASSIFICATION: ExemptDIVISION:Dental
OfficeREVISED:August 1, 2022JOB PURPOSEThis position is responsible
for building and maintaining a successful dental practice through
communication to the team, and management of goals and
expectations. The Office Manager generates accountability,
authority and responsibility with the team and provides support,
communication, and guidance to increase the team's
performance.DUTIES AND RESPONSIBILITIESHire, train, and manage
performance of office team members. Prepare and present formal
disciplinary action/documentation, when necessary, to the office
team.Reside as the expert on basic job knowledge, such as filing
insurance claims, cash management, office software, insurance
verification and insurance linkage.Explain treatment plans and
payment options to patients.Review and train on Accounts
Receivables (collection percentage).Ensure daily deposits are
completed on time with accuracy and maintain control of petty cash
for the office.Ensure office is secure at all times as assigned key
holder.Train on and review patient financing/credit (volume number
and accuracy) with team.Train team and ensure effective customer
service skills via in-person, telephone, and email.Train and hold
team accountable for building a productive office schedule.Meet and
manage to minimum monthly performance goals as outlined by Regional
Management.Effective communication ensuring cooperation between the
front office team and back-office team (including reading and
responding to email, filtering down newsletters and announcements,
policy updates, correspondence, training, meeting and webinar
information, and appropriate data).Respond to all patients (general
dentistry and specialty) and manage patient complaints in a timely
and professional manner.Train team or arrange training, as
needed.Ensure timeliness and accuracy of online and paper documents
and forms.Review and approve payroll (accuracy, control overtime)
for dental office team.Oversight of supplies and inventory for the
office and ensure cost effectiveness.
Keywords: Coast Dental and Orthodontics, Roswell , Office Manager - Pleasant Hill, Administration, Clerical , Duluth, Georgia
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