Dental Treatment Coordinator

Company: Henderson Mill Dental Care
Location: Atlanta
Posted on: February 18, 2026

Job Description:

Job Description Job Description Position Title: Business Assistant – Treatment Coordinator Team Member Status: Non-exempt Reports To: Operations Manager Job Summary: The Treatment Coordinator/ Business Assistant ensures quality dentistry is financially available to patients, communicates with patients regarding their treatment plan, determines the best option for financing the recommended treatment, and arranges appropriate financial plans with patients. Essential Duties: • Prepares patient financial action plans. • Research patient insurance benefits on diagnosed treatment. • Coordinates patient financial arrangements according to the financial policy. • Maintains appropriate financial documentation, including signed financial agreements if financing treatment. • Records patient financial discussions. • Presents the treatment plan, using models and diagrams, as necessary, and provides patient with related literature. • Arranges the patient’s treatment-planning schedule and books appointments. • Monitors payments to ensure treatment financing is followed through appropriately. • Reviews patient charts for any incomplete treatment. • Verifies charts have complete insurance information. • Estimates costs of treatment provided. • Contacts patients when pre-authorization is received and proceeds with scheduling. • Provides insurance predetermination documentation to patients if required, contacts the patient to make financial arrangements, and schedules treatment. • Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures. • Serve as back up support to Insurance Coordinator and Financial Coordinator. Knowledge/Skills/Abilities: • Knowledge of treatment coordinator procedures. • Knowledge of English composition, grammar, spelling, and punctuation. • Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software). • Ability to maintain composure and professionalism when exposed to stressful situations. • Ability to engender trust from the doctors, co-workers, and patients. • Ability to work cooperatively with management, team members, and patients. • Ability to prioritize, organize, and complete tasks in a timely and independent manner. • Ability to accept constructive criticism. • Ability to understand and follow written and verbal instructions. • Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality. • Ability to communicate and express thoughts and ideas competently. • Ability to quickly grasp relevant concepts regarding duties and responsibilities. Education / Experience: • High school diploma or equivalent • Minimum of 2 year(s) relevant experience in the dental profession Physical and Environmental Requirements: • May be required to lift up to 20 lbs. • Sedentary position: may be required to sit for long periods of time. • Hearing: able to satisfactorily communicate with patients, doctor, and other team members to ensure that verbal communication is clearly understood, or a satisfactorily equivalent method of communication. • Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment. • Vision: close vision, depth perception, and ability to adjust focus. • Occasional exposure to toxic or caustic chemicals and radiation. • Exposure to moderate noise levels. • Exposure to hectic, fast-paced, high anxiety environments. Benefits Include : • Medical Insurance Options • 401K with matching • Own Occupation Long Term Disability • Paid holidays, sick time and vacation Skills: General Practice Orthodontic Oral Surgery Billing Claims/Appeals Insurance Scheduling Treatment Planning Dentrix Ascend Benefits: Medical Dental Vision 401k PTO Compensation: $24-$28/hour

Keywords: Henderson Mill Dental Care, Roswell , Dental Treatment Coordinator, Administration, Clerical , Atlanta, Georgia