Customer Care representative

Company: Johnson Service Group
Location: Atlanta
Posted on: July 1, 2025

Job Description:

Candidates will be required to be on-site for an initial 7-day training period and may need to attend subsequent on-site training sessions and refreshers, as necessary. Training onsite - then remote is available Experience: The ideal candidate for the Customer Care Representative position should possess 5 to 10 years of proven experience in managing high volumes of calls within a fast-paced environment, ensuring that each customer interaction is handled both efficiently and effectively. Job responsibilities: Candidates must excel in navigating complex customer interactions, including addressing questions, complaints, billing inquiries, emergency calls, and other inquiries, while prioritizing customer safety and achieving one-call resolution. This role supports both regulated and deregulated utilities, requiring a strong ability to manage high-pressure situations with a calm and professional demeanor. Additionally, candidates should possess excellent multitasking skills and demonstrate a steadfast commitment to delivering an outstanding customer experience.

Keywords: Johnson Service Group, Roswell , Customer Care representative, Customer Service & Call Center , Atlanta, Georgia