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Product Support Engineer

Company: Trenton Systems
Location: Duluth
Posted on: May 16, 2022

Job Description:

Description:
Position Summary:Provides technical support and information on Trenton products and their expected performance in response to customer calls and inquiries, and other duties as assigned. ?Employee will strive to satisfy the needs of customers with on time delivery and continuous improvement in quality, products and services.Responsibilities:Provide direct phone & e-mail support for Trenton customers & potential customersRecord specific customer information for each technical support call using appropriate databaseAssist users in troubleshooting over the phone & via e-mail - providing expertise, along with BIOS & driver files to solve problems and reduce unnecessary RMAsInform Technical Support Supervisor about anomalies that require Engineering investigation correction in manufacturing processingUnder supervision of Technical Support Supervisor, configure systems to duplicate & troubleshoot customer problemsMay contact other manufacturers' support departments to help uninformed/unskilled Trenton customersMay support Engineering design and development effortsAttempt to identify improvements in efficiency in processes and improvements in services and products and provide input to continuous improvement teamIdentify and manage risk in products, processes, and environment?

Requirements:
Associates Degree or equivalent experienceMinimum of 1 year experience in computer support environment or equivalentThorough knowledge of personal computers and operating systemsFamiliar with standard PC peripherals such as com-ports, parallel ports, hard disk drives and controllers, video controllers, network interfaces, keyboard & mouse controllers - as well as associated cables, power supplies and backplanesMust be experienced with troubleshooting all aspects of PC operation - from problems turning on the initial display - to hardware & configuration-related aspects of system operationWill acquire thorough knowledge of all released Trenton Technology products, including capabilities and limitationsPM21PI177807662

Keywords: Trenton Systems, Roswell , Product Support Engineer, Engineering , Duluth, Georgia

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