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Customer Service and Order Management Specialist

Company: Mohawk Industries, Inc.
Location: Calhoun
Posted on: January 15, 2022

Job Description:

Are you looking for more? - At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team. As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk. What we need: Mohawk is looking for a Customer Service and Order Management Specialist -to provide support and communication for customers, sales professional services and administration. This position will impact various areas through effective coordination of information among different departments. What you'll do:

  • Proactively resolve customer needs, utilizing relationships developed with other departments.
  • Answer customer calls transferred from internal staff for orders requiring escalated service.
  • Manage assigned orders to avoid aging assignments.
  • Work closely with sales team to avoid aging orders and cancelations.
  • Provide feedback to trainers regarding issues encountered by CSRs that could be improved with additional training.
  • Inform leadership of problems that need to be addressed and suggest process changes that will improve the customer experience
  • Participate in collaborative sessions with logistics, inventory allocations team, traffic, pricing and other areas to ensure best practices and correct processes are followed - What you have:
    • High school diploma or GED required -
    • Some college in business related field or (CCSS) Certified Customer Service Specialist certification preferred
    • 2 years Mohawk customer service experience or 5 years customer service experience in the flooring industry.
    • Intermediate computer skills in word-processing and spreadsheet applications
    • Good voice quality that is conversational and professional. What you're good at:
      • Performing multiple tasks with ease and managing time effectively.
      • Communicating effectively, both orally and in writing, with diverse groups of people including senior management.
      • Translating complex matters into easy-to-understand communication during customer interactions.
      • Staying organized, exercising good judgement and solving problems. What else?
        • While we're a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time
        • We're located in a pretty great spot - check out to see what we mean Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

Keywords: Mohawk Industries, Inc., Roswell , Customer Service and Order Management Specialist, Executive , Calhoun, Georgia

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