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Outbound Manager (Bilingual is a plus) (51120)

Company: Broder Bros., Co
Location: Duluth
Posted on: May 16, 2022

Job Description:

Job DetailsLevel ExperiencedJob Location Duluth DC - Duluth, GAPosition Type Full TimeJob Category Management Overall purpose of this position:The Operations Manager will manage the real-time operation activities. This includes, but is not limited to interpretation and implementation of operational procedures which focus on customer service, ensuring the integrity of our desired margins on product and freight. This is achieved through cross-functional partnering with the Distribution Center, Customer Sales & Service, Financial Services and Information Technology. Bilingual Spanish helpful but not necessary. Knowledge of WMS system Paycom system Essential job functions, which must be performed in order to carry out the purpose of the position as described above: schedule may vary hands-on warehouse work environment Knowledge of WMS system Paycom system A. Develop, implement, and communicate operational procedures which support the strategic direction of the company and advance the customer focus efforts. B. Ensure proper procedures are in place relating to the accurate processing of customer orders including exception orders, adhering to established profit margins for merchandise and freight. C. Ensures timely resolution occurs relating to problematic customer orders. This includes but is not limited to shipping variances, credit card authorizations, processing split orders, etc. Assist IT with troubleshooting and preventing all potential problems relating to processing data. D. Assist in establishing operations initiatives that support continuous improvement relating to operational efficiency with an emphasis on customer satisfaction and protection of Company Margin. E. Manage and lead creation of standard operating procedure manual for operations team; develop auditing procedures and mechanisms for ensuring adherence to standard operating procedures. F. Enacts contingency plans relating to the operations business unit as needed; escalates and directs activities during systems problems, identifies potential problems, troubleshoots, escalates issues to proper cross-functional teams, and participates in post-mortem analysis of problems providing input for future process improvements. G. Manage and actively contribute to Team Projects involving technical and non-technical personnel to improve efficiency and effectiveness of order processing. H. Manage maintenance of Item Selling prices, Promotional prices, Sale Prices, Vendor count/recount information. Including implementing and executing modification to enhance the process and ensure data integrity and that all prices are within the established profit margins. I. Manage all communications for all price programs and promotion programs for 3 divisions. J. Manage the process to ensure all Cost E-Mail notifications and to identify and resolve and patterns of abuse. K. Work with IT to Test specification from the functional business areas for new system modification and enhancements, including testing for ERP and Web. L. Support the IT Staff by trouble shooting software problems reported by end users related to our in house business systems (ERP/WEB). M. Support the IT staff by participating in developing company strategy by providing assistance as needed. N. Lead a team of 8 , providing daily support, direction and leadership, set and review goals and objectives, perform reviews in accordance with company's performance management guidelines and manage career development and progressive discipline of subordinate personnel. O. Directs employee training to improve efficiency and ensure conformance to standard procedures and practices. P. Conducts staff meetings of operational team, confers with subordinate personnel to discuss operational problems; explains procedural changes or practices. Q. Performs analysis of various Operations related reports. Uses information to recommend changes/and or improvements. R. Serve as a member of the Operations team providing assistance as needed. S. WMS experience is a plus.

Keywords: Broder Bros., Co, Roswell , Outbound Manager (Bilingual is a plus) (51120), Executive , Duluth, Georgia

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