Outbound Manager (Bilingual is a plus) (51120)
Company: Broder Bros., Co
Posted on: May 16, 2022
Job DetailsLevel ExperiencedJob Location Duluth DC - Duluth,
GAPosition Type Full TimeJob Category Management Overall purpose of
this position:The Operations Manager will manage the real-time
operation activities. This includes, but is not limited to
interpretation and implementation of operational procedures which
focus on customer service, ensuring the integrity of our desired
margins on product and freight. This is achieved through
cross-functional partnering with the Distribution Center, Customer
Sales & Service, Financial Services and Information Technology.
Bilingual Spanish helpful but not necessary. Knowledge of WMS
system Paycom system Essential job functions, which must be
performed in order to carry out the purpose of the position as
described above: schedule may vary hands-on warehouse work
environment Knowledge of WMS system Paycom system A. Develop,
implement, and communicate operational procedures which support the
strategic direction of the company and advance the customer focus
efforts. B. Ensure proper procedures are in place relating to the
accurate processing of customer orders including exception orders,
adhering to established profit margins for merchandise and freight.
C. Ensures timely resolution occurs relating to problematic
customer orders. This includes but is not limited to shipping
variances, credit card authorizations, processing split orders,
etc. Assist IT with troubleshooting and preventing all potential
problems relating to processing data. D. Assist in establishing
operations initiatives that support continuous improvement relating
to operational efficiency with an emphasis on customer satisfaction
and protection of Company Margin. E. Manage and lead creation of
standard operating procedure manual for operations team; develop
auditing procedures and mechanisms for ensuring adherence to
standard operating procedures. F. Enacts contingency plans relating
to the operations business unit as needed; escalates and directs
activities during systems problems, identifies potential problems,
troubleshoots, escalates issues to proper cross-functional teams,
and participates in post-mortem analysis of problems providing
input for future process improvements. G. Manage and actively
contribute to Team Projects involving technical and non-technical
personnel to improve efficiency and effectiveness of order
processing. H. Manage maintenance of Item Selling prices,
Promotional prices, Sale Prices, Vendor count/recount information.
Including implementing and executing modification to enhance the
process and ensure data integrity and that all prices are within
the established profit margins. I. Manage all communications for
all price programs and promotion programs for 3 divisions. J.
Manage the process to ensure all Cost E-Mail notifications and to
identify and resolve and patterns of abuse. K. Work with IT to Test
specification from the functional business areas for new system
modification and enhancements, including testing for ERP and Web.
L. Support the IT Staff by trouble shooting software problems
reported by end users related to our in house business systems
(ERP/WEB). M. Support the IT staff by participating in developing
company strategy by providing assistance as needed. N. Lead a team
of 8 , providing daily support, direction and leadership, set and
review goals and objectives, perform reviews in accordance with
company's performance management guidelines and manage career
development and progressive discipline of subordinate personnel. O.
Directs employee training to improve efficiency and ensure
conformance to standard procedures and practices. P. Conducts staff
meetings of operational team, confers with subordinate personnel to
discuss operational problems; explains procedural changes or
practices. Q. Performs analysis of various Operations related
reports. Uses information to recommend changes/and or improvements.
R. Serve as a member of the Operations team providing assistance as
needed. S. WMS experience is a plus.
Keywords: Broder Bros., Co, Roswell , Outbound Manager (Bilingual is a plus) (51120), Executive , Duluth, Georgia
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