General Manager (GM)

Company: Your Pie - John's Creek
Location: Suwanee
Posted on: September 23, 2022

Job Description:

General Managers plan and organize the training and leadership necessary to achieve the goals of the overall brand in terms of team member training and store operations. Must be 21 years of age. Must be able to communicate and understand the predominant language(s) of the restaurant's trade area. Must have knowledge of service of food and beverage, generally involving at least three years of front of the house operations and/or assistant management positions, and must possess excellent basic math skills and have the ability to operate a cash register or POS system. Must be able to work in a standing position for long periods of time (up to 12 hours), and be able to reach, bend, stoop and frequently lift up to 50 pounds. Must have the stamina to work 60 hours per week.
DUTIES AND RESPONSIBILITIES

• Understand Cost of Goods and Labor and keep them at goal
• Obtain net profit goals
• Manage ordering, and ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurants' receiving policies and procedures
• Fully understand all policies, procedures, standards, specification, guidelines and training programs
• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times
• Manage customer service feedback and implement necessary changes
• Ensure that all food and products are consistently prepared and served according to the restaurants' recipes, portioning, cooking and serving standards
• Take weekly inventory to keep COG at goal
• Keep discounts at goal
• Achieve company objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of team members and creating a positive, productive working environment.
• Manage hiring/training
• Complete New Hire Checklist
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
• Produce daily sales sheets
• Handle daily deposits
• Make employment and termination decisions
• Fill in where needed during service to meet customer service standards and ensure efficient operations
• Continually strive to develop Your Pie team embers in all areas of managerial and professional development
• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner
• Complete schedules 5 - 7 days before week begins
• Take inventory and complete daily sales sheets by Monday at 10am
• Produce payroll reports bi-weekly by 10am
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the restaurants' preventative maintenance program
• Ensure a Health Score of no less than 90
• Be ServSafe Certified and implement appropriate sanitation procedure within the restaurant
• Oversee and ensure that restaurant policies on team member performance appraisals are followed and completed on a timely basis. (The "BCE Review" and "Secret Shopper visits")
• Schedule labor as required by anticipated business activity, ensuring that all positions are staffed when and as needed and labor goal is met
• Be knowledgeable of Your pie policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules, and procedures
• Write-ups/follow-ups
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, team members and guests
• Develop, plan and carry out restaurant marketing, advertising, and promotional activities and campaigns
• Grow same-store sales by developing marketing campaigns to increase sales and customer retention

Keywords: Your Pie - John's Creek, Roswell , General Manager (GM), Executive , Suwanee, Georgia