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Consumer Lending Sales Manager

Company: Georgia United Credit Union
Location: Duluth
Posted on: September 25, 2022

Job Description:

CAREER OPPORTUNITY Georgia United Credit Union is a full-service financial institution founded in 1958. As an organization that is committed to service, our vision is to become the financial institution and employer of choice by consistently exceeding our member and team member expectations. We are seeking a Consumer Lending Sales Manager. This position implements, drives, and oversees the consumer lending sales strategy within the Consumer Lending department. Overseeing the member and team member experiences in collaboration with all lending management. This role will lead a growing team of consumer lending consultants within the lending umbrella. Assumes responsibility for the safety and soundness of the credit union's sales and member experience practices, ancillary product sales, loan origination, centralized sales and processing experience and lending accuracy regarding new loans. Responsible for creating an environment where team members can cultivate and grow in their knowledge, skills, and development and where members are at the forefront of what we do each day. Responsibilities:Grow the consumer loan portfolio, find additional ways to say yes and help more members, and be easier to do business with while utilizing data to make decisions.Coach and develop team members; foster strong relationships with lending leadership and lender network; Monitor phone calls, sales processes, performance metrics, call times, NPS ratings, process applications, and much more to understand the origination experience from beginning to end.Identify and share ideas on better ways to utilize the LOS as well as applications we can use to create a better loan origination experience for our members.Monitor lending environment and train team members on fraud risks, credit report reading, red flags, open ended questions, and strong and correct applications prior to sending to underwriting; Focus on a one touch mentality in the sales process; Maintain up to date and compliant procedures for consumer lending in collaboration with the Director.Recommend creative solutions and strategies for sales including cross sells, contests, team member recognition, and member engagement and implement in accordance with the Director of Sales and other Sales Managers; Participate on project teams as appropriate.Provide feedback to other lending managers to ensure a smooth member experience across the entire origination process.Have a strong bias for action, bold thinking, and the ability to manage the complexities brought about by rapid change.Ensure the highest levels of member loyalty in alignment with our purpose and values.Ensure that operational excellence and continuous improvement are key focuses and are supported throughout the consumer lending network; Work to improve the member experience by utilizing qualitative and quantitative data, design thinking, and journey mapping.Collaborate with all key stakeholders in the execution of strategic, transactional, and operational activities.Have fun and recognize team members and members.Ensure team meets performance metrics and KPIs; provide reporting to Georgia United's leadership.Improve service delivery expectations; monitor results including NPS, member, and team member feedback to attain objectives for service, profitable growth, efficiency and enhanced member and internal experiences.Identify efficiencies, participate in vendor sales presentations and project implementations, make recommendations to improve department processes.Adhere to all applicable Federal and State laws and regulations governing the Credit Union.Performs other job-related duties as assigned.Promote and establish strong, positive and productive working relationships within the organization through commitment to the company's vision statement, core values and business principles. Qualifications:Bachelor's degree in Business, Finance, or related field preferred.6+ years in lending or retail banking background with 2-4 years in a leadership capacity preferred.Experience with Symitar and L360 a plus.Computer proficiency with MS Office, including Word, Excel and PowerPoint, Internet, and Email.All applications for employment must be submitted using Georgia United's online careers website. Only candidates meeting the minimum qualifications and requirements will be considered for employment opportunities. To apply for opportunities, please visit: Georgia United Credit Union is proud to be an Equal Opportunity EmployerGeorgia United participates in E-Verify

Keywords: Georgia United Credit Union, Roswell , Consumer Lending Sales Manager, Executive , Duluth, Georgia

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