Assistant Branch Manager
Company: Ameris Bank
Location: Lawrenceville
Posted on: January 25, 2023
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Job Description:
Ameris Bank is a purpose-driven company, dedicated to bringing
financial peace of mind to communities, one person at a time.
Whether a customer wants to grow their business, buy a home, or
feel confident in their retirement plan, they have a partner in
Ameris Bank. We serve customers in our locations across the
Southeast, Mid-Atlantic and nationwide through our extensive
digital offerings and mobile app. Delivering financial peace of
mind starts with a team that values integrity and rewards
ingenuity. At Ameris, you'll find teammates who are inclusive,
collaborative problem-solvers who go the extra mile to support one
another and to meet every customer's needs. When teammates are
empowered and bring their diverse perspectives to the table, we
create the best possible outcomes for our customers. At Ameris, we
know that a growth mindset is key for high performance and fosters
an environment that prioritizes continuous improvement. Teammates
have access to Employee Resource Groups that serve as advocates and
allies as well as professional development opportunities to drive
ongoing education. Learn more about our purpose and how you can
bring it to life as an Ameris Bank teammate. The Assistant Branch
Manager is responsible for customer service fulfillment within the
branch, which includes lobby management, researching, and resolving
complex customer service matters, determining policy exceptions,
ensuring operational excellence and compliance within the branch.
The position is responsible for coaching, motivating, and creating
a positive work environment that demonstrates the Ameris Approach
and aligns with the Bank's Mission, Vision, Purpose, Experience
Expectations, and Values. Performs other projects and duties as
assigned. Essential Functions, Duties, and Responsibilities:
--- Strictly adheres to Bank Secrecy Act requirements and applies
organizational policies and procedures in all activities
--- Supervises the operations of the branch including the lobby and
teller line, establishing staffing schedules, performing audits,
evaluating employee performance, and monitoring compliance
--- Recruits, trains, coaches, leads, schedules, motivates, and
evaluates the work of a team which may include Tellers, Personal
Bankers, Universal Bankers, Head Tellers, and Travel Bankers
--- Responsible for optimizing use of resources to meet operational
needs of the branch
--- Demonstrates effective sales strategies to attract, expand, and
retain customer relationships and guides team to achieve sales
objectives through action planning
--- Oversees the customer experience within the branch assessing
customer and employee feedback, identifying opportunities for
improvement, and researching and resolving complex problems to
ensure customer service excellence
--- Manages branch safety, security, and compliance
--- Protects against criminal or fraudulent activity, risk or
exposure
--- Performs regular audits of vault and teller cash with proper
documentation
--- Represents the Bank in business development efforts and at
networking and community functions
--- Maintains knowledge of banking products, programs, services,
and promotions
--- Leads or co-facilitates training and staff meetings
--- Provide backup support to other branches as needed
--- Approves policy exceptions within authorized limits
--- Responsible for achievement of branch objectives, sales and
service objectives as set by Bank leadership
--- May perform all sales and service functions of the branch as
needed
--- Demonstrates leadership skillset with ability to develop and
maintain collaborative relationships, coach, mentor, and retain a
high performing team
--- Practices ethical sales behaviors in accordance with the Bank's
Core Values of Integrity and Honesty
--- Always acts in the best interest of the customer when offering
additional products and services Required Knowledge, Skills and
Competencies:
--- Highly motivated team-player with ability to develop and
maintain collaborative relationships
--- Strong written and verbal communication skills
--- Knowledge of branch operations
--- Knowledge of banking policies and procedures
--- Intermediate PC proficiency
--- Intermediate proficiency in Google Docs and Microsoft Office
products Industry and Work Experience:
--- 3 or more years of retail banking experience required
--- Supervisory, leadership or mentorship experience required
--- Branch operations experience required
--- Cross selling experience required
--- Sales management experience preferred
--- Consumer credit experience preferred Academic:
--- High school diploma or GED required
--- Bachelor's degree in business or related field preferred
Disclaimer: The above job description is meant to describe the
general nature and level of work being performed; it is not
intended to be construed as an exhaustive list of all
responsibilities, duties, and skills required for the position. All
job requirements are subject to possible modification to reasonably
accommodate individuals with disabilities. Some requirements may
exclude individuals who pose a direct threat or significant risk to
the health and safety of themselves or other employees.
Keywords: Ameris Bank, Roswell , Assistant Branch Manager, Executive , Lawrenceville, Georgia
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