Assistant Branch Manager

Company: Ameris
Location: Lawrenceville
Posted on: January 25, 2023

Job Description:

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app.

Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you'll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer's needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and allies as well as professional development opportunities to drive ongoing education. Learn more about our purpose and how you can bring it to life as an Ameris Bank teammate.

The Assistant Branch Manager is responsible for customer service fulfillment within the branch, which includes lobby management, researching, and resolving complex customer service matters, determining policy exceptions, ensuring operational excellence and compliance within the branch. The position is responsible for coaching, motivating, and creating a positive work environment that demonstrates the Ameris Approach and aligns with the Bank's Mission, Vision, Purpose, Experience Expectations, and Values. Performs other projects and duties as assigned.

Essential Functions, Duties, and Responsibilities:

- Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities

- Supervises the operations of the branch including the lobby and teller line, establishing staffing schedules, performing audits, evaluating employee performance, and monitoring compliance

- Recruits, trains, coaches, leads, schedules, motivates, and evaluates the work of a team which may include Tellers, Personal Bankers, Universal Bankers, Head Tellers, and Travel Bankers

- Responsible for optimizing use of resources to meet operational needs of the branch

- Demonstrates effective sales strategies to attract, expand, and retain customer relationships and guides team to achieve sales objectives through action planning

- Oversees the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence

- Manages branch safety, security, and compliance

- Protects against criminal or fraudulent activity, risk or exposure

- Performs regular audits of vault and teller cash with proper documentation

- Represents the Bank in business development efforts and at networking and community functions

- Maintains knowledge of banking products, programs, services, and promotions

- Leads or co-facilitates training and staff meetings

- Provide backup support to other branches as needed

- Approves policy exceptions within authorized limits

- Responsible for achievement of branch objectives, sales and service objectives as set by Bank leadership

- May perform all sales and service functions of the branch as needed

- Demonstrates leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor, and retain a high performing team

- Practices ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty

- Always acts in the best interest of the customer when offering additional products and services

Required Knowledge, Skills and Competencies:

- Highly motivated team-player with ability to develop and maintain collaborative relationships

- Strong written and verbal communication skills

- Knowledge of branch operations

- Knowledge of banking policies and procedures

- Intermediate PC proficiency

- Intermediate proficiency in Google Docs and Microsoft Office products

Industry and Work Experience:

- 3 or more years of retail banking experience required

- Supervisory, leadership or mentorship experience required

- Branch operations experience required

- Cross selling experience required

- Sales management experience preferred

- Consumer credit experience preferred

Academic:

- High school diploma or GED required

- Bachelor's degree in business or related field preferred

Disclaimer:

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Ameris, Roswell , Assistant Branch Manager, Executive , Lawrenceville, Georgia