GENERAL MANAGER - Altitude Lawrenceville

Company: Altitude Trampoline Park
Location: Lawrenceville
Posted on: May 26, 2023

Job Description:

INTRODUCTION
The General Manager with Altitude sets the tone for their park. They will ensure everyone - staff, customers, community - LOVES Altitude Lawrenceville. Above all, they will be responsible for running a successful business - from staffing, to marketing, to financial management. A successful General Manager at Altitude Lawrenceville will:

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• Believe hard work should be fun
  
• Radiate an infectious energy felt by everyone entering the park
  
• Exude maturity with an exceptional ability to work with parents
  
• Lead and train staff cultivating an atmosphere that exhibits fun, cleanliness, and safety
  
• Demonstrate the ability to navigate a P&L and work to optimize profits and margins
  
• Devise new and interesting means to market the park and drive traffic
  
• Strive to be a pillar in the community who believes in "paying it forward"
  
• Oversee park maintenance with an obsession for cleanliness
  
  
  PRIMARY JOB RESPONSIBILITIES
  Leader of the Staff:
  
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  • Leads staff through recruiting, scheduling, orienting, and training employees; creating and maintaining a safe, secure, fun, and legal work environment; developing personal growth opportunities
    
  • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; coordinating and enforcing systems, policies, procedures, and productivity standards
    
  • Sets the tone for the staff operations through staff meetings and events
    
    Park Financial Performance:
    
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    • Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes and progress
      
    • Accomplishes financial goals by forecasting requirements; prepares an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
      
      Customer Experience and Atmosphere:
      
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      • Controls quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements
        
      • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing networks; benchmarking state-of-the-art practices; participating in professional societies
        
      • Contributes to team effort by accomplishing related results as needed
        
        
        ADDITIONAL RESPONSIBILITIES
        
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        • Cash Management and budgeting
          
        • Payroll/Schedule
          
        • Marketing
          
        • Maintenance
          
        • Provides or performs other services as needed or required by Corporate and/or Owners
          
          
          CONTROLS OVER WORK
          Works under direct supervision of Corporate Manager and Owners, who will indicate general assignments, limitations, and priorities.
          
          SKILLS AND KNOWLEDGE
          
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          • Bachelor's Degree
            
          • Minimum of 2-4 years of management experience
            
          • Excellent organizational skills with the ability to prioritize workload and multi-task in a fast paced environment
            
          • Ability to handle multiple assignments on a timely basis with a high degree of accuracy
            
          • General understanding of HR policies
            

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