Dental Treatment Coordinator
Company: JLM Dental Studio
Location: Roswell
Posted on: October 26, 2024
|
|
Job Description:
Upscale, Modern, Patient-Centered, Comprehensive and Cosmetic
Dental Practice in the Heart of Smyrna/Vinings Seeking a--Bright,
Experienced Treatment Coordinator
Main Purpose:
The main purpose of a dental office treatment coordinator is to
ensure the smooth flow of patient care by effectively managing
appointment schedules, facilitating communication between patients
and the dental team, and assisting with financial aspects of
treatment plans. The treatment coordinator plays a pivotal role in
creating a positive patient experience, from the initial
appointment scheduling to the completion of treatment.
What to Expect:
In this position, one can expect a dynamic and patient-focused role
that involves regular interaction with both patients and the dental
team. The treatment coordinator should anticipate handling a
variety of administrative tasks, from managing schedules to
addressing patient inquiries. Adaptability and effective
communication skills are key, as the coordinator will be dealing
with diverse patient needs and coordinating with different members
of the dental team. Additionally, the position involves a strong
focus on creating positive patient experiences, ensuring financial
arrangements are clear, and contributing to the overall efficiency
of the dental office.
Responsibilities:
A dental office treatment coordinator plays a crucial role in
facilitating smooth communication between patients and the dental
team. Here are the key responsibilities associated with the
position:
Daily Tasks:
--- Appointment Scheduling.
--- Coordinate and manage the dental appointment schedule,
considering the availability of dentists and hygienists.
--- Schedule routine check-ups, cleanings, and specific dental
procedures based on patient needs and treatment plans.
Patient Communication:
--- Communicate with patients to schedule appointments, follow up
on missed appointments, and send reminders.
--- Address patient inquiries, provide information about upcoming
appointments, and offer assistance in understanding treatment
plans.
Treatment Plan Presentation:
--- Work with patients to develop payment arrangements and ensure
financial agreements are clear.
--- Present treatment plans to patients, explaining recommended
procedures, associated costs, and the benefits of each. explaining
recommended procedures, associated costs, and financing options.
Address patient questions or concerns regarding treatment plans and
provide additional information as needed.
Insurance Verification and Billing:
--- Verify patient insurance coverage and communicate details to
both the patient and the dental team.
--- Assist in billing processes, including submitting insurance
claims, processing payments, and addressing billing inquiries.
--- Address patient questions or concerns regarding treatment plans
and provide additional information as needed.
Patient Coordination:
--- Collaborate with the dental team to ensure a coordinated
approach to patient care.
--- Communicate patient needs, preferences, and special
considerations to dentists, hygienists, and other staff.
--- Schedule and coordinate patient appointments, ensuring
efficient use of time and resources.
--- Communicate treatment plans, procedures, and financial
obligations clearly to patients.
Financial Consultations:
--- Conduct financial consultations with patients, explaining
treatment costs, payment options, and financing plans.
--- Work with patients to develop payment arrangements and ensure
financial agreements are clear and documented.
Coordination with Dental Team:
--- Collaborate with dentists, hygienists, and other dental staff
to ensure a coordinated approach to patient care.
--- Communicate patient needs, preferences, and special
considerations to the dental team.
Follow-up Communication:
--- Conduct follow-up communication with patients to ensure
understanding of treatment plans and address any post-appointment
concerns.
--- Schedule follow-up appointments and provide reminders to
patients as necessary.
Record Keeping and Documentation:
--- Maintain accurate and organized patient records, including
treatment plans, insurance information, and financial
agreements.
--- Ensure compliance with patient privacy regulations and maintain
confidentiality of patient information.
--- Document patient preferences, special requests, and any
relevant information to enhance the patient experience.
These responsibilities contribute to the overall efficiency of the
dental office, enhance patient satisfaction, and support the
seamless delivery of dental care. The treatment coordinator plays a
crucial role in creating a positive experience for patients by
addressing their concerns, facilitating clear communication, and
assisting with the financial aspects of their dental treatment.
Qualifications:
Qualifications for a dental office treatment coordinator should
include a combination of education, skills, and experience to
effectively carry out the responsibilities of the role. Here are
key qualifications for a dental office treatment coordinator:
Education:
--- High school diploma or equivalent is typically required.
--- Additional education in dental assisting, dental
administration, or related fields is a plus.
Experience:
--- Previous experience in a dental office or related healthcare
setting is often preferred.
--- Experience in customer service, administrative roles, or roles
involving patient interaction is beneficial.
Communication Skills:
--- Strong verbal and written communication skills are essential
for effective patient interaction.
--- The ability to convey complex treatment plans and financial
information in a clear and understandable manner is crucial.
Organizational Skills:
--- Exceptional organizational skills to manage appointment
schedules, patient records, and other administrative tasks
efficiently.
--- Attention to detail to ensure accuracy in billing, insurance
verification, and record-keeping
Customer Service Orientation:
--- A patient-centered mindset with a focus on delivering excellent
customer service.
--- The ability to empathize with patients, address their concerns,
and create a positive experience.
Computer Skills:
--- Proficiency in basic computer skills and familiarity with
dental practice management software(Dentrix).
--- The ability to quickly adapt to new software and technology
used in dental offices.
Team Collaboration:
--- Ability to collaborate with other members of the dental team,
including dentists, hygienists, and administrative staff.
--- A team-oriented approach to ensure effective coordination of
patient care.
Knowledge of Dental Procedures:
--- Basic understanding of dental procedures and terminology to
effectively communicate with patients and the dental team.
--- Familiarity with common dental treatments and associated
insurance processes.
Multitasking Abilities:
--- The capability to handle multiple tasks simultaneously and
prioritize responsibilities based on urgency.
--- Effective time management skills to maintain an organized and
efficient workflow.
These qualifications collectively contribute to a successful dental
office treatment coordinator who can provide excellent patient
care, efficiently manage administrative tasks, and contribute
positively to the overall functioning of the dental practice.
About Company:
JLM Dental Studio
Mission:
"To enhance lives through exceptional dental care, fostering
healthy smiles and promoting overall well-being. We are committed
to providing personalized, compassionate, and comprehensive dental
services, empowering our community to achieve optimal oral
health."
Vision:
"To be a trusted leader in dental excellence, recognized for our
unwavering commitment to patient satisfaction, clinical
proficiency, and community engagement. We envision a future where
every smile reflects confidence and vitality."
Values:
1. Patient-Centered Care
2. Clinical Excellence
3. Integrity
4. Community Engagement
5. Team Collaboration
6. Innovation
7. Respect
Keywords: JLM Dental Studio, Roswell , Dental Treatment Coordinator, Healthcare , Roswell, Georgia
Click
here to apply!
|