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CUSTOMER SERVICE MANAGER

Company: Royal Oak Enterprises, LLC
Location: Roswell
Posted on: March 26, 2020

Job Description:

Position Summary:--The Customer Service Manager is responsible for maintaining customer satisfaction by providing problem-solving resources and managing staff. --Job Responsibilities:------------------Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.------------------Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.------------------Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.------------------Accomplishes information systems and organization mission by completing related results as needed.--Position Requirements/Qualifications:------------------Bachelor's Degree in business or related field required.------------------Customer service management.------------------Process Improvement.

Keywords: Royal Oak Enterprises, LLC, Roswell , CUSTOMER SERVICE MANAGER, Hospitality & Tourism , Roswell, Georgia

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