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Shift Leader

Company: Salata
Location: Duluth
Posted on: January 15, 2022

Job Description:

Shift Leader

Salata Shift Leaders assist the Store Manager on all levels when needed. This role directly supervises and coordinate activities across all levels of the staff.

What's Required: Shift Leaders are outgoing and friendly, have a sense of urgency and can take direction. This individual also motivates and leads by example and exceptional customer service. Restaurant experience is required along with Food Manager Certification.

Responsibilities:

  • Monitor and supervise the timely arrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed
  • Address customer concerns in reference to products, services rendered or employee interactions
  • Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
  • Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
  • Train new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly serve customers and proper prep procedures
  • Oversee and administer tests to see that all employees have a firm understanding of company policy, such as schedule changes, calling into work, to allergen information, and safe practices
  • Recognize outstanding employees for exemplary work and call attention to workers that are professional and meet their goals
  • Represent the company in a professional manner at all times
  • Maintain and enhance the company's image when interacting with guests, associates and vendors
  • Must be able to communicate well and get along with others
  • Computer literate
    Qualifications:
    • A high school diploma or GED certificate is preferred
    • Food handling certification and experience is essential in food service industry positions
    • Ability to properly and accurately assess situations quickly while adhering to company policies
    • Ability to work in the standing position for hours at a time
    • Experience managing the daily staff of a restaurant or retail store
    • Facilitate a positive environment and support a safe and productive workplace
    • Proven leadership and experience managing a diverse team is preferred
    • Ability to use company databases and software, as well as the ability to troubleshoot common software problems
    • Effective in prioritizing daily tasks while accounting for unforeseen challenges

Keywords: Salata, Roswell , Shift Leader, Hospitality & Tourism , Duluth, Georgia

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