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Account Coordinator - Customer Service Representat

Company: AlphaGraphics - Alpharetta & Roswell
Location: Roswell
Posted on: May 15, 2022

Job Description:

Job DescriptionDo you thrive in a fast paced environment where every day brings a new challenge? If so, AlphaGraphics could be the fit for you. We are a locally owned marketing and visual communications company that specializes in client solutions. We are looking for an enthusiastic team player to join our client first staff today. Responsibilities:

  • Act as a primary contact for clients
  • Assist with the development and maintenance of client relationships
  • Consult and be a resource for clients during the purchasing process
  • Be knowledgeable of all products and services offered
  • Have a full understanding of pricing and be able to create and follow up on estimates
  • Communicate with production team and customers on a regular basis
  • Review client files to ensure production quality and accuracy
  • Acquire a strong knowledge of the products and services offered
  • Be highly responsive to customer inquiries
    • Acquire new clients through cold calling and establishing initial sales contacts
    • Set appointments and/or arrange meetings for the Account Executive
    • Participate in business development by assisting with the creation of strategies for targeting and gaining access to existing and new markets
    • Understand and consult with clients on internet and print marketing solutions
    • Strategize with clients by listening, interpreting their needs, and advising on solutions
    • Understand, develop, and interpret metrics for marketing solutions provided to clients
    • Communicate courteously with clients through email, over the phone, and in person
    • Assist clients with the resolution of any problems that may arise
    • Understand and operate majority of equipment used in the centerQualifications
      • Excellent written and verbal communication skills
      • Ability to problem solve and be solutions oriented
      • Highly detailed with strong organizational and time management skills
      • Understanding of basic computer software
      • The ability to learn new software quickly
      • Professional customer service demeanor
      • Highly responsive to customer needs
      • Ability to create and maintain customer relationships
      • Ability to coordinate multiple schedules
      • Understand the basic sales and marketing process preferred
      • High School diploma or GED required

Keywords: AlphaGraphics - Alpharetta & Roswell, Roswell , Account Coordinator - Customer Service Representat, Hospitality & Tourism , Roswell, Georgia

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