Account Coordinator - Customer Service Representat

Company: AlphaGraphics - Alpharetta & Roswell
Location: Roswell
Posted on: May 15, 2022

Job Description:

Job DescriptionDo you thrive in a fast paced environment where every day brings a new challenge? If so, AlphaGraphics could be the fit for you. We are a locally owned marketing and visual communications company that specializes in client solutions. We are looking for an enthusiastic team player to join our client first staff today. Responsibilities:

• Act as a primary contact for clients
• Assist with the development and maintenance of client relationships
• Consult and be a resource for clients during the purchasing process
• Be knowledgeable of all products and services offered
• Have a full understanding of pricing and be able to create and follow up on estimates
• Communicate with production team and customers on a regular basis
• Review client files to ensure production quality and accuracy
• Acquire a strong knowledge of the products and services offered
• Be highly responsive to customer inquiries
  • Acquire new clients through cold calling and establishing initial sales contacts
  • Set appointments and/or arrange meetings for the Account Executive
  • Participate in business development by assisting with the creation of strategies for targeting and gaining access to existing and new markets
  • Understand and consult with clients on internet and print marketing solutions
  • Strategize with clients by listening, interpreting their needs, and advising on solutions
  • Understand, develop, and interpret metrics for marketing solutions provided to clients
  • Communicate courteously with clients through email, over the phone, and in person
  • Assist clients with the resolution of any problems that may arise
  • Understand and operate majority of equipment used in the centerQualifications
    • Excellent written and verbal communication skills
    • Ability to problem solve and be solutions oriented
    • Highly detailed with strong organizational and time management skills
    • Understanding of basic computer software
    • The ability to learn new software quickly
    • Professional customer service demeanor
    • Highly responsive to customer needs
    • Ability to create and maintain customer relationships
    • Ability to coordinate multiple schedules
    • Understand the basic sales and marketing process preferred
    • High School diploma or GED required

Keywords: AlphaGraphics - Alpharetta & Roswell, Roswell , Account Coordinator - Customer Service Representat, Hospitality & Tourism , Roswell, Georgia