Valet / Porter
Company: Mercedes-Benz of Atlanta Northeast
Location: Duluth
Posted on: May 15, 2022
Job Description:
Job DescriptionAt Mercedes-Benz of Atlanta Northeast, we strive
to make every customer a customer for life. Happy employees make
happy customers, and we reward individuals who are ready to work
hard and stay motivated. Every employee at Mercedes-Benz of Atlanta
Northeast is absolutely critical to its success. Our promise is to
keep delivering the same award winning service and value that our
community has come to expect from our dealership through the
years.
The Valet/Porter function is to
courteously and efficiently meet and exceed customer expectations
by providing assistance in the service lane reception area. He/she
is responsible for moving customer vehicles to ensure smooth and
efficient traffic flow through the facility and increase customer
convenience and maintain an efficient service parking
area.BENEFITS:
- Medical
- Dental
- Vision
- Life Insurance
- 401K
- Paid Training
- Paid Vacation
- Company Holidays
- Employee DiscountsESSENTIAL DUTIES:
- Install seat, steering wheel, floor protection and ID tags in
all vehicles taken in for service
- Ensure that all vehicles in the lot are locked
- Maintain the parking lot in an organized, efficient manner
- Keep new and used vehicles lots neat and orderly
- Move customer and dealership vehicles as directed
- Make and implement decisions regarding maintaining and cleaning
vehicles
- Maintain new and used vehicles' appearance by cleaning interior
and exterior of vehicles, replenishing fluids and replacing
batteries as needed
- Operate overhead doors to assist customers and service
employees
- Remove the protective coverings and ID tags installed in the
vehicle, prior to returning the completed vehicle to the
customer
- Inspect the vehicle for stains, debris and damages before
returning the vehicle to the customer, and report any damages to
management immediately
- Return the vehicle keys to the appropriate Service Advisor
- Remain in the service write-up area unless performing another
task as directed
- Understand and comply with federal, state and local
regulations, such as safety requirements, hazardous waste disposal,
OSHA, Right-to-Know, etc.
- Clean dealership areas (e.g., walkways and sidewalks) as
needed
- Utilize all available information to ensure proper resolution
of problems
- Utilizing Fundamentals Skills
- Provide prompt, efficient and quality service to the customers
and dealership
- Take the initiative to exceed customer satisfaction, even if it
requires overcoming obstacles
- Present self as positive role model by demonstrating commitment
to the department, customers, dealership and company
- Listen actively to understand others completely
- Managing Demanding Situations
- Resolve all disputes and difficulties with professionalism and
composure
- Prioritize work to ensure all deadlines are met
- Attend training classes as directed by
managementQUALIFICATIONS:
- High school diploma or the equivalent
- One year experience in an automobile retail environment
- Must have valid in-state driver's license and have and maintain
an acceptable, safe driving record and safe driving habits in order
to drive both customer vehicles and a demonstrator vehicle
- Excellent verbal and written communication skills
- Must be insurable
- Ability to collaborate with the public, sometimes with several
customers at a time
- Ability to collaborate with other dealership personnel
- Must be a team player with impeccable honesty and
integrity
- Maintain a high level of professional personal appearance and
conduct
- Proficient knowledge of tools and materials needed to perform
departmental duties ensuring a high level of customer
satisfaction
Keywords: Mercedes-Benz of Atlanta Northeast, Roswell , Valet / Porter, Hospitality & Tourism , Duluth, Georgia
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