Valet / Porter

The Valet/Porter function is to courteously and efficiently meet and exceed customer expectations by providing assistance in the service lane reception area. He/she is responsible for moving customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience and maintain an efficient service parking area.BENEFITS:

• Medical
• Dental
• Vision
• Life Insurance
• 401K
• Paid Training
• Paid Vacation
• Company Holidays
• Employee DiscountsESSENTIAL DUTIES:
  • Install seat, steering wheel, floor protection and ID tags in all vehicles taken in for service
  • Ensure that all vehicles in the lot are locked
  • Maintain the parking lot in an organized, efficient manner
  • Keep new and used vehicles lots neat and orderly
  • Move customer and dealership vehicles as directed
  • Make and implement decisions regarding maintaining and cleaning vehicles
  • Maintain new and used vehicles' appearance by cleaning interior and exterior of vehicles, replenishing fluids and replacing batteries as needed
  • Operate overhead doors to assist customers and service employees
  • Remove the protective coverings and ID tags installed in the vehicle, prior to returning the completed vehicle to the customer
  • Inspect the vehicle for stains, debris and damages before returning the vehicle to the customer, and report any damages to management immediately
  • Return the vehicle keys to the appropriate Service Advisor
  • Remain in the service write-up area unless performing another task as directed
  • Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.
  • Clean dealership areas (e.g., walkways and sidewalks) as needed
  • Utilize all available information to ensure proper resolution of problems
  • Utilizing Fundamentals Skills
  • Provide prompt, efficient and quality service to the customers and dealership
  • Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles
  • Present self as positive role model by demonstrating commitment to the department, customers, dealership and company
  • Listen actively to understand others completely
  • Managing Demanding Situations
  • Resolve all disputes and difficulties with professionalism and composure
  • Prioritize work to ensure all deadlines are met
  • Attend training classes as directed by managementQUALIFICATIONS:
    • High school diploma or the equivalent
    • One year experience in an automobile retail environment
    • Must have valid in-state driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
    • Excellent verbal and written communication skills
    • Must be insurable
    • Ability to collaborate with the public, sometimes with several customers at a time
    • Ability to collaborate with other dealership personnel
    • Must be a team player with impeccable honesty and integrity
    • Maintain a high level of professional personal appearance and conduct
    • Proficient knowledge of tools and materials needed to perform departmental duties ensuring a high level of customer satisfaction

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