District Product Support Manager
Company: Doosan Infracore North America LLC
Posted on: May 15, 2022
Doosan Infracore North America LLCDescription:
Doosan Infracore North America is actively recruiting for a skilled
District Product Support Manager for our Southeastern territory!Who
We AreDoosan Infracore North America LLC, headquartered in Suwanee,
Georgia, markets the Doosan brand of products that includes crawler
excavators, wheel excavators, mini excavators, wheel loaders,
articulated dump trucks, material handlers, log loaders, and
attachments. With more than 160 equipment dealer locations in North
America, Doosan is known for an unmatched dedication to service and
customer uptime, and durable, reliable products. Doosan is fast
becoming a global force in heavy construction equipment. For more
information on Doosan - products, visit .We are proud of our
products, people, cultural diversity, and professionalism within a
national and global framework!What You'll Do The District Product
Support Manager (DPSM) represents the company at the
dealership/customer level. This role is responsible for maintaining
good relations between the company, Dealer Channel and the
end-users of our products. DPSM's assist our dealers in their
efforts to provide top quality parts and service levels and are
responsible for developing our dealer product support capabilities.
They also focus on dealer development with regards to best
practices to improve dealership parts and service department
efficiency and profitability. Much of what the DPSM does is focused
on customer retention, which translates to increased market share
due to repeat sales.Role & ResponsibilityDealer Management
- Responsible for evaluation of the Dealership through completion
of the Dealer Parts and Service Review (DSR) processes.
- Assist District Sales Managers in initial capability evaluation
of potential new dealerships.
- Assist new dealers in setting up their parts/service
- Assure dealers have a clear understanding of the Company
Policies and Procedures.
- Assist in Dealer termination.
- Regarding existing dealerships; routine discussions to improve
and maintain levels of performance, follow up on Dealer Service and
Parts Review and dealer upgrade process.
- Advise dealer sales staff in proper service and maintenance of
all company products.
- Evaluate and act on requests from dealers regarding commercial
- Drive District parts sales to meet AOP targets.
- Support all parts and service programs through active promotion
at the Dealerships.Customer Service
- Be available to assist in situations requiring technical
support or feedback.
- Responsible for direct communications with dissatisfied
customers to resolve complaints.
- Drive stocking and planning behaviors of Dealers.
(What You Bring)Technical - Associates DegreeExperience 7-10
yearsTravel Standard - 50%Technically astuteMake sound, timely
decisionsGood communicator, good listenerStrong negotiation
skillsStrong financial acumenSelf-motivated.Good interpersonal
skillsProficient with MS OfficeGood time management skills,
organized2 to 3 years in the product support field or 1 to 2 years
as a DSM Trainee.We offer great employee benefits and perks that
includes health and wellbeing initiatives, identity protection and
much more! Apply today to find out more!Doosan is committed to a
diverse workforce and is an Equal Opportunity/Affirmative Action
Employer. All qualified applicants will receive consideration for
employment without regard to sex, age, race, color, religion,
creed, citizenship status, national origin, disability, marital
status, sexual orientation, gender identity, protected veteran
status, or any other status or characteristic protected by law.
Individuals with disabilities who require a reasonable
accommodation in the application process or who need assistance
accessing the information on this website should call 678-714-6676.
The Company's hiring location is based out of Suwanee in GA.
Keywords: Doosan Infracore North America LLC, Roswell , District Product Support Manager, Hospitality & Tourism , Suwanee, Georgia
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