District Product Support Manager - East Central US
Posted on: June 24, 2022
Doosan Infracore North America is looking for a customer-focused
District Product Support Manager to join our dynamic and growing
team in our East Central territory.
Who we Are
Doosan Infracore North America LLC, headquartered in Suwanee,
Georgia, markets the Doosan brand of products that includes crawler
excavators, wheel excavators, mini excavators, wheel loaders,
articulated dump trucks, material handlers, log loaders, and
attachments. With more than 160 equipment dealer locations in North
America, Doosan is known for an unmatched dedication to service and
customer uptime, and durable, reliable products. Doosan is fast
becoming a global force in heavy construction equipment.
We are proud of our products, people, cultural diversity, and
professionalism within a national and global framework!
For more information on Doosan -- products, visit
What You'll Do
The District Product Support Manager represents the company at the
dealership/customer level. This role is responsible for maintaining
good relations between the company, Dealer Channel and the
end-users of our products. DPSM's assist our dealers in their
efforts to provide top quality parts and service levels and are
responsible for developing our dealer product support capabilities.
They also focus on dealer development with regards to best
practices to improve dealership parts and service department
efficiency and profitability. Much of what the DPSM does is focused
on customer retention, which translates to increased market share
due to repeat sales.
Responsible for evaluation of the Dealership through completion of
the Dealer Parts and Service Review (DSR) processes.
Assist District Sales Managers in initial capability evaluation of
potential new dealerships.
Assist new dealers in setting up their parts/service
Assure dealers have a clear understanding of the Company Policies
Assist in Dealer termination.
Regarding existing dealerships; routine discussions to improve and
maintain levels of performance, follow up on Dealer Service and
Parts Review and dealer upgrade process.
Advise dealer sales staff in proper service and maintenance of all
Evaluate and act on requests from dealers regarding commercial
Drive District parts sales to meet AOP targets.
Support all parts and service programs through active promotion at
Be available to assist in situations requiring technical support or
Responsible for direct communications with dissatisfied customers
to resolve complaints.
Drive stocking and planning behaviors of Dealers.
What You'll Get
Highly competitive Total Rewards Package
Opportunities to grow your career and industry knowledge
Make a direct impact for the success of the organization
Respect among colleagues and long-term professional
What You Bring
Technical - Associates Degree
Experience 7-10 years
Travel Standard up to 50%
Make sound, timely decisions
Good communicator, good listener
Strong negotiation skills
Strong financial acumen
Good interpersonal skills
Proficient with MS Office
Good time management skills, organized
2 to 3 years in the product support field or 1 to 2 years as a DSM
Doosan is committed to a diverse workforce and is an Equal
Opportunity Employer. All qualified applicants will receive
consideration for employment without regard to sex, age, race,
color, religion, creed, citizenship status, national origin,
disability, marital status, sexual orientation, gender identity,
protected veteran status, or any other status or characteristic
protected by law. Individuals with disabilities who require a
reasonable accommodation in the application process or who need
assistance accessing the information on this website should call
678-714-6676. The Company's hiring location is Suwanee in GA.
Keywords: DINA, Roswell , District Product Support Manager - East Central US, Hospitality & Tourism , Suwanee, Georgia
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