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District Product Support Manager - East Central US

Company: DINA
Location: Suwanee
Posted on: June 24, 2022

Job Description:

Doosan Infracore North America is looking for a customer-focused District Product Support Manager to join our dynamic and growing team in our East Central territory.

Who we Are
Doosan Infracore North America LLC, headquartered in Suwanee, Georgia, markets the Doosan brand of products that includes crawler excavators, wheel excavators, mini excavators, wheel loaders, articulated dump trucks, material handlers, log loaders, and attachments. With more than 160 equipment dealer locations in North America, Doosan is known for an unmatched dedication to service and customer uptime, and durable, reliable products. Doosan is fast becoming a global force in heavy construction equipment.

We are proud of our products, people, cultural diversity, and professionalism within a national and global framework!
For more information on Doosan -- products, visit

What You'll Do
The District Product Support Manager represents the company at the dealership/customer level. This role is responsible for maintaining good relations between the company, Dealer Channel and the end-users of our products. DPSM's assist our dealers in their efforts to provide top quality parts and service levels and are responsible for developing our dealer product support capabilities. They also focus on dealer development with regards to best practices to improve dealership parts and service department efficiency and profitability. Much of what the DPSM does is focused on customer retention, which translates to increased market share due to repeat sales.

Dealer Management

Responsible for evaluation of the Dealership through completion of the Dealer Parts and Service Review (DSR) processes.
Assist District Sales Managers in initial capability evaluation of potential new dealerships.
Assist new dealers in setting up their parts/service departments.
Assure dealers have a clear understanding of the Company Policies and Procedures.
Assist in Dealer termination.
Regarding existing dealerships; routine discussions to improve and maintain levels of performance, follow up on Dealer Service and Parts Review and dealer upgrade process.
Advise dealer sales staff in proper service and maintenance of all company products.
Evaluate and act on requests from dealers regarding commercial policy adjustments.
Drive District parts sales to meet AOP targets.
Support all parts and service programs through active promotion at the Dealerships.

Customer Service

Be available to assist in situations requiring technical support or feedback.
Responsible for direct communications with dissatisfied customers to resolve complaints.
Drive stocking and planning behaviors of Dealers.

What You'll Get

Highly competitive Total Rewards Package
Opportunities to grow your career and industry knowledge
Make a direct impact for the success of the organization
Respect among colleagues and long-term professional relationships
What You Bring

Technical - Associates Degree
Experience 7-10 years
Travel Standard up to 50%
Technically astute
Make sound, timely decisions
Good communicator, good listener
Strong negotiation skills
Strong financial acumen
Good interpersonal skills
Proficient with MS Office
Good time management skills, organized
2 to 3 years in the product support field or 1 to 2 years as a DSM Trainee.

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 678-714-6676. The Company's hiring location is Suwanee in GA.

Keywords: DINA, Roswell , District Product Support Manager - East Central US, Hospitality & Tourism , Suwanee, Georgia

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