Customer Service Support Specialist II
Company: Evermark LLC
Posted on: August 7, 2022
Evermark's mission is to optimize the creativity and passion of
our people to drive innovation and instill superior design into our
products, ensuring we deliver the highest levels of value and
quality to our customers. From earliest beginnings in 1990, to the
substantial specialty millwork, home improvement, and building
products powerhouse Evermark stands as today, the company provides
innovative offerings that enhance the value and beauty of a
Evermark, LLC is an employee owned company and a Drug Free Work
Place, offering a competitive compensation and benefits package
including 401K and Employer Match, Medical, Dental, Vision and
Employer Paid Life Insurance.
Employee-focused culture Whether it's our Employee Stock Ownership
Plan (ESOP), or our FUN, FAMILY ATMOSPHERE, we put the satisfaction
of our employees at the forefront of everything we do and where
culture matters. We believe that by investing in our people we are
investing in our company's future! We are a leader in the
manufacturing of stair components and other building materials.
Community-driven workforceCorporate and personal involvement in the
communities is important to all of us. We have a volunteer program
that gets us in front of the community several times throughout the
year and allows our employees to participate in things near and
dear to their heart.
Evermark is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, sex, age, national origin, religion, sexual orientation,
gender identity and/or expression, status as a veteran or any other
status prohibited by applicable national, federal, state or local
Evermark does not accept unsolicited resumes from vendors,
including recruitment agencies, and/or search firms unless
pre-approved by Human Resources.
Customer Service members act as the conduit between our customers
and our organization. The Customer Service Support Specialist is
the primary customer service contact for stair part, hardware, and
door/jambs customers. The Customer Service Support Specialist is
the liaison between the Sales Team(s), the customers, and the rest
of our organization and departments. This role is instrumental in
ensuring that the company delivers accurately on the expectations
of our customers.
Comfortable using multiple phone lines with a high volume of
Enter and update customer orders into computer system with high
level of accuracy.
Receive and process incoming purchase orders from customers or via
Keep records of customer interactions or transactions, recording
details of inquiries, complaints, or comments, as well as actions
Resolve customers' service or billing complaints.
Provides information in response to inquiries about products and
Escalate customer issues to manager(s) when necessary.
Participate in training sessions, seminars, and webinars.
Regular interaction with Marketing, Planning and Finance Teams to
ensure departmental and corporate goals are met.
Provides reporting for sales support as requested by
Coordinates with warehouse operations to ensure business processes
are functional and maintained.
Participate in customer meetings and customer specific project
meetings as required by management.
Exceptional interpersonal and communication skills.
Strong customer service orientation.
Strong problem-solving skills.
Ability to analyze data and utilize various software
Ability to communicate, interact and maintain effective
relationships with customers, peers and other departments at all
levels of the organization.
A strategic thinker with exceptional multi-tasking skills who has a
laser focus on delivering objectives and continually striving for
A confident self-aware team member who listens to internal and
external input and takes decisive action.
Open, honest and approachable.
Must be mature and able to deal with situations in a balanced way.
Adaptive and responsive to challenges.
Understands the importance of company culture and dynamics of
change in achieving objectives.
An independent thinker who can operate in a fast-paced, innovative
Occasional Travel to Customer Events/Meetings or other EverMark-LNL
facilities may be needed.
High school diploma or equivalent.
3-5 years of customer service experience and sales support.
Computer literate and proficient in Microsoft Office applications,
Word, Excel and Outlook.
Keying data entry efficiently and accurately with proficiency in
typing/keyboard is required.
Polished phone demeanor, tone and etiquette is required.
Keywords: Evermark LLC, Roswell , Customer Service Support Specialist II, Hospitality & Tourism , Suwanee, Georgia
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