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Senior, Technical Product Manager

Company: Macy's
Location: Duluth
Posted on: September 24, 2022

Job Description:


Macy's is proudly America's Department Store. For more than 160 years, Macy's has served generations at every stage of their lives. Customers come to us for fashion, value and celebration. Now is an exciting time to join Macy's, Inc. The face of retail is changing, and change requires innovation.

Macy's Tech provides modern tools, platforms, and services to all parts of the business. Our team supports millions of customers in connected commerce across the technology hub at Macy's Join our team to help shape the future of e-commerce and set the pace in retail technology. Whether focused on store technology, supply chain tech, application security, merchandising systems, or the mobile app - you'll have opportunities to grow your career while finding meaningful ways to make a difference.

Job Overview

A senior technical product manager at Macy's Inc. is responsible for making sure all the technical aspects of a product are being tracked, inspected, and managed. This role will monitor, plan, and progress several platforms to ensure products are of the highest quality. In partnership with business and technical leadership, you will define the capability roadmap for the platform, and then represent the customer experience and business priorities to technical teams - who will execute on that vision.

Our senior technical product managers are leaders in the end-to-end product development process; demonstrating a keen understanding of how the product is made, what tools are used, and what processes are developed. -Using that information, this role will plan, schedule, and enact deliverables. The senior technical product manager will identify and guide non-functional requirements; creating contingency plans and risk mitigation strategies to minimize loss; inclusive of responsibility to plan project lifecycle deployment requirements identifying resource needs that ensure all relevant stakeholders have the resources needed to achieve desired outcomes.

Senior technical product managers need to have excellent communication skills, organization, and multi-tasking abilities; proactively collaborating across business and technology stakeholders, project managers, data scientists, engineering managers, business product managers, and other technical product managers as needed.

Essential Functions:

Collaborate to define the vision, strategy, and roadmap for product portfolio

Negotiate and manage execution on behalf of the Product Vision

Collaborate and communicate with impacted product teams

Analyze customer needs and make them into requirements

Work to align internal teams, including developers, engineers, Q.A, and operations

Realize, evaluate, and tackle risk

Organize and implement internal and customer training on how to use the product

Be an evangelist and subject matter expert to the community, actively marketing product capabilities, and managing Q&A

Understand data pipelines, work with data science, data governance, and automated systems

Define and implement beta tests

Analyze metrics and data, communicate objectives and outcomes

Drive success criteria for testing and product acceptance

Own the creation and maintenance of product documentation

Actively conduct market research to look for gaps

Look into competitors and conduct capability analyses regularly

Assess new products and companies to measure their potential value

Culture :

Passionate about building great products and solving customer and business problems

Experience contributing to engineering discussions around technology decisions and strategy related to a product

Experience owning roadmap strategy and definition

Experience owning feature delivery and tradeoffs of a product

You love products and you love the art of the product management culture

You are looking for a place to apply your experience as a human-focused inventor, and to learn from a team of other product practitioners

You love to learn by diving deep into both behaviors and tech, and you use this superpower of diving deep to deliver results

Relishes innovating with highly motivated lean teams, and can juggle a variety of product and program initiatives in order to drive long term success of the business

Possesses high levels of ownership, innovation, and simplification with a strong bias for action

Storyteller; excellent communication skills (written and verbal), interpersonal skills, and multi-tasking abilities

Education Requirements


Education Level


BA or BS Degree or equivalent work experience.

Years Of Experience

Minimum Years of Experience

Maximum Years of Experience


5+ Years of technical product management, program management, engineering experience

SCRUM/Safe/Agile experience preferred

Agility with self-service analytics tools (e.g., SQL or Tableau) or an eagerness to learn

Proven track record in delivering end-to-end product solutions


Must be highly autonomous and comfortable working in an ambiguous, continually changing environment.

Able to respond and adapt to the needs of a highly matrixed organization

Experience working in an Agile environment including defining and documenting product requirements, user stories, and acceptance criteria is a plus.

Strong communication, presentation, and negotiation skills

Must be able to effectively interact with, present information to, and respond to questions from all levels of the organization and partners

Must demonstrate an energetic and positive attitude with strong interpersonal skills

Ability to implement policies and procedures to ensure data is both acceptable and accurate in a complex environment

Customer-centric and experienced with successful cross-functional collaboration.

What we offer :

A refreshingly fun work environment where you will collaborate with talented teams; unique freedom to build and lead a next gen thinking.

A chance to learn and participate in the growth of one of the nation's premier omnichannel retailers.

Physical Requirements

Physical Requirements

--- Requires prolonged periods of sitting, with occasional standing
--- Occasionally requires walking, bending, reaching, hearing and talking
--- Continuous use of computers and other office equipment
--- Frequently lift/move up to 10 lbs

Travel Requirements




Travel Required


Keywords: Macy's, Roswell , Senior, Technical Product Manager, IT / Software / Systems , Duluth, Georgia

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