Technical Support Analyst

Company: Disability Solutions
Location: Lawrenceville
Posted on: March 17, 2023

Job Description:

Job TitleTechnical Support Analyst Job DescriptionTechnical Support Analyst Learner. Listener. Solutions-provider. If you have those three things, you will feel the satisfaction of "I crushed it" as you shut down your computer at the end of the day. This is that kind of job. Let's skip to the good part. What's in it for you? Flex work. Yes, you read that right! None of that "5 days a week in the office" thing for us. Work from home 2 days per week 3 days at the office! Key ResponsibilitiesSome of what you will be doing: --- You will be the voice and face of Sage when our customers need phone support for program or system errors with Sage Timeslips products --- You will address software operational failures, installation, upgrade, migration, and performance issues - often delving into Windows system or networking issues and configuration. --- You will use your empathetic and human-centered approach to go above and beyond for the customer --- Using your passion for creating world-class customer experiences, you will build fantastic relationships in a fast-paced environment --- You will help maintain and develop our self-service platforms (e.g. Sage City, Sage Knowledgebase etc.) in order to assist customers in helping themselves with these world-class tools. But wait, there's more! Must-have: --- Passion for creating world class customer experiences --- Great listening and troubleshooting skills through active listening, meaningful questions, and an ability to break down processes into simplified steps --- Excellent interpersonal skills, resiliency and of course a great sense of humor - we like to laugh and have fun too! --- First-class team player participating with the team to achieve great things with a positive can-do attitude --- Ability to adhere to a structured work schedule and efficiently self-manage work time --- High School Diploma or GED --- Ability to learn and apply technical knowledge --- A reliable high speed internet connection --- Customer Service/Support experience (2-3 years) Nice to have: --- Windows PC admin skills such as: --- Software installation and configuration --- Directory/file structure --- Network communication/connectivity --- Backup/restore --- AV systems --- Knowledge of Sage Timeslips software --- Knowledge of basic accounting Benefits and Compensation: --- 21 days paid time off to start --- 5 days paid time off to volunteer and give back to the community we live in through Sage Foundation --- New parental leave - 18 weeks paid --- Bonus potential 10% of salary per year --- Comprehensive medical, dental and vision coverage --- Paid tuition reimbursement per year --- 401K contribution match (100% up to 4% of salary) --- $360 FitBucks per year --- Peer recognition and rewards program --- All supplied equipment to setup your work from home office (laptop, docking station, screens etc.) --- Campus activities and events Award winning culture and much more: According to our employee feedback on Comparably, we scored a 4.8/5 rating on our great company culture and our employees gave our CEO a score of 90/100. We also recently won awards for Best Company when it comes to diversity, compensation, women, work-life balance, leadership, and career growth - to name a few. Doesn't this sound like the place you'd want to grow your career? What is it like working with us? Who is Sage: https://www.sage.com/en-us/company/about-sage/ Life at Sage: https://www.sage.com/en-us/company/careers/ How we make a difference: https://www.sage.com/en-us/company/sage-foundation/ Sage Business Cloud - SaaS for Every Business: https://www.sage.com/en-us/products/ FunctionCustomer Operations CountryUnited States Office LocationLawrenceville Work Place typeHybrid AdvertPeople make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than forty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it!At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at careers@sage.com for assistance. All qualified applicants will be thoughtfully considered and never discriminated against based on their race, color, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.EOE AA/M/F/Vet/Disability Sage Software is an Equal Opportunity Employer. We comply with the laws set forth in the Equal Employment Opportunity in The Law poster: http://1sa.ge/EjaS30kzhpR

Keywords: Disability Solutions, Roswell , Technical Support Analyst, IT / Software / Systems , Lawrenceville, Georgia