Technical Support Analyst
Company: Disability Solutions
Location: Lawrenceville
Posted on: March 17, 2023
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Job Description:
Job TitleTechnical Support Analyst Job DescriptionTechnical
Support Analyst Learner. Listener. Solutions-provider. If you have
those three things, you will feel the satisfaction of "I crushed
it" as you shut down your computer at the end of the day. This is
that kind of job. Let's skip to the good part. What's in it for
you? Flex work. Yes, you read that right! None of that "5 days a
week in the office" thing for us. Work from home 2 days per week 3
days at the office! Key ResponsibilitiesSome of what you will be
doing: --- You will be the voice and face of Sage when our
customers need phone support for program or system errors with Sage
Timeslips products --- You will address software operational
failures, installation, upgrade, migration, and performance issues
- often delving into Windows system or networking issues and
configuration. --- You will use your empathetic and human-centered
approach to go above and beyond for the customer --- Using your
passion for creating world-class customer experiences, you will
build fantastic relationships in a fast-paced environment --- You
will help maintain and develop our self-service platforms (e.g.
Sage City, Sage Knowledgebase etc.) in order to assist customers in
helping themselves with these world-class tools. But wait, there's
more! Must-have: --- Passion for creating world class customer
experiences --- Great listening and troubleshooting skills through
active listening, meaningful questions, and an ability to break
down processes into simplified steps --- Excellent interpersonal
skills, resiliency and of course a great sense of humor - we like
to laugh and have fun too! --- First-class team player
participating with the team to achieve great things with a positive
can-do attitude --- Ability to adhere to a structured work schedule
and efficiently self-manage work time --- High School Diploma or
GED --- Ability to learn and apply technical knowledge --- A
reliable high speed internet connection --- Customer
Service/Support experience (2-3 years) Nice to have: --- Windows PC
admin skills such as: --- Software installation and configuration
--- Directory/file structure --- Network communication/connectivity
--- Backup/restore --- AV systems --- Knowledge of Sage Timeslips
software --- Knowledge of basic accounting Benefits and
Compensation: --- 21 days paid time off to start --- 5 days paid
time off to volunteer and give back to the community we live in
through Sage Foundation --- New parental leave - 18 weeks paid ---
Bonus potential 10% of salary per year --- Comprehensive medical,
dental and vision coverage --- Paid tuition reimbursement per year
--- 401K contribution match (100% up to 4% of salary) --- $360
FitBucks per year --- Peer recognition and rewards program --- All
supplied equipment to setup your work from home office (laptop,
docking station, screens etc.) --- Campus activities and events
Award winning culture and much more: According to our employee
feedback on Comparably, we scored a 4.8/5 rating on our great
company culture and our employees gave our CEO a score of 90/100.
We also recently won awards for Best Company when it comes to
diversity, compensation, women, work-life balance, leadership, and
career growth - to name a few. Doesn't this sound like the place
you'd want to grow your career? What is it like working with us?
Who is Sage: https://www.sage.com/en-us/company/about-sage/ Life at
Sage: https://www.sage.com/en-us/company/careers/ How we make a
difference: https://www.sage.com/en-us/company/sage-foundation/
Sage Business Cloud - SaaS for Every Business:
https://www.sage.com/en-us/products/ FunctionCustomer Operations
CountryUnited States Office LocationLawrenceville Work Place
typeHybrid AdvertPeople make Sage great. From our colleagues
delivering ground-breaking solutions to the customers who use them:
people have helped us grow for more than forty years, and people
are driving our future as a great SaaS company. We're writing our
next chapter. Be part of it!At Sage, we recognize that the world of
work has rapidly shifted over the last few years, particularly how
we work. That is why we have committed to working in a hybrid way
going forward. Human connection is an essential ingredient of the 4
principles that make up our Flexible Human Work hybrid framework
and we want to be transparent in what that looks like when you join
our Sage family. On one hand, our offices will continue to play an
important role in our future and serve as a place for spontaneous
conversations, connection, collaboration as well as focused time.
On the other hand, we have learned to reimagine where and when we
work and to unlock that flexibility and innovation for our
colleagues offering them the opportunity to work flex across their
home, Sage offices or customer sites.We invite you to join us and
help us write our next chapter. Follow us on our social media sites
to join in conversations about open positions and company news!
#lifeatsage #sagecareers. If you would like support with your
application (or require any adjustments) please contact us at
careers@sage.com for assistance. All qualified applicants will be
thoughtfully considered and never discriminated against based on
their race, color, age, religion, sexual orientation, gender
identity, national origin, disability or veteran status.EOE
AA/M/F/Vet/Disability Sage Software is an Equal Opportunity
Employer. We comply with the laws set forth in the Equal Employment
Opportunity in The Law poster: http://1sa.ge/EjaS30kzhpR
Keywords: Disability Solutions, Roswell , Technical Support Analyst, IT / Software / Systems , Lawrenceville, Georgia
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