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Technical User Support Analyst - Non-Exempt

Company: TAJ Technologies Inc. - TAJ Health Staffing
Location: Duluth
Posted on: March 19, 2023

Job Description:

Technical User Support Analyst - Non-Exempt

Technical Skills

Must Have

  • 1st Level Troubleshooting Skills
  • Active Directory
  • Answering the Phones

  • Bachelor's degree in Software Engineering, Computer Science, Electrical Engineering, or related technical field.
  • Minimum of 5 years of relevant experience, or advanced degree with 3 years of relevant experience.
  • Experience with working with large enterprise applications
  • Java & JavaScript " Python " Front End Development Experience (i.e., HTML / CSS)
  • Experience with code repositories (GitLab)
  • Experience with CI/CD processes
  • Experience with unit testing software (JUnit)
  • Windows & MAC (Mac OS X) development experience
  • Visual Studio Code or WebStorm (IDE)
  • General knowledge of Web Services
  • Proficiency creating, developing, and implementing add-ins for MS Word, Excel, and Powerpoint
  • Proficiency with VBA for MS Word, Excel & Powerpoint & creating macros
  • Visual Basic programming
  • Strong communication, innovation, and problem-solving skills, with ability to interact effectively with all levels of the organization.
  • Customer Service
  • Data Entry
  • Microsoft Office
  • PC Support
  • Technical Support

    Nice To Have

    • Investigation and root cause analysis skills 2. Technical writing knowledge
    • Organization and Communication skills
    • Process Validation and Computer software validation knowledge
    • 3rd Line Support
    • Analytical Skills
    • AWS
    • Computer Skills
    • Desktop Support
    • Intermediate Computer Skills
    • Power BI
    • Remote Desktop
    • SAP
    • server support
    • Service Now

      Job Description

      • Responsibilities may include the following and other duties may be assigned. Resolves technical problems that originate by telephone in a call center/help desk environment. Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
      • May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
      • Provides technical support to users for either PC, server or mainframe applications and hardware. Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures. Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
      • Maintains a troubleshooting tracking log ensuring timely resolution of problems. Recommends systems modifications in order to reduce user problems.

        Function Specific: Ability to use a variety of end user support processes deployed by Healthcare such IT Service Management (ServiceNow), Communication and Collobration (Outlook, Microsoft Teams, Zoom) to resolve technical issues. Technology: Understanding of an end user's experience and challenges using the technology and service. Acquire and maintain knowledge on IT services and solutions that customers use.

        Specialist Career Stream: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education

        Required Knowledge and Experience: Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience. 2+ years of experience with a high school diploma or equivalent.

Keywords: TAJ Technologies Inc. - TAJ Health Staffing, Roswell , Technical User Support Analyst - Non-Exempt, IT / Software / Systems , Duluth, Georgia

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