Technical User Support Analyst - Non-Exempt

Company: TAJ Technologies Inc. - TAJ Health Staffing
Location: Duluth
Posted on: March 19, 2023

Job Description:

Technical User Support Analyst - Non-Exempt

Technical Skills

Must Have

• 
  
• 1st Level Troubleshooting Skills
  
• Active Directory
  
• Answering the Phones
  
• 
  
• Bachelor's degree in Software Engineering, Computer Science, Electrical Engineering, or related technical field.
  
• Minimum of 5 years of relevant experience, or advanced degree with 3 years of relevant experience.
  
• Experience with working with large enterprise applications
  
• Java & JavaScript " Python " Front End Development Experience (i.e., HTML / CSS)
  
• Experience with code repositories (GitLab)
  
• Experience with CI/CD processes
  
• Experience with unit testing software (JUnit)
  
• Windows & MAC (Mac OS X) development experience
  
• Visual Studio Code or WebStorm (IDE)
  
• General knowledge of Web Services
  
• Proficiency creating, developing, and implementing add-ins for MS Word, Excel, and Powerpoint
  
• Proficiency with VBA for MS Word, Excel & Powerpoint & creating macros
  
• Visual Basic programming
  
• Strong communication, innovation, and problem-solving skills, with ability to interact effectively with all levels of the organization.
  
• Customer Service
  
• Data Entry
  
• Microsoft Office
  
• PC Support
  
• Technical Support
  
  
  Nice To Have
  
  
  • 
    
  • Investigation and root cause analysis skills 2. Technical writing knowledge
    
  • Organization and Communication skills
    
  • Process Validation and Computer software validation knowledge
    
  • 3rd Line Support
    
  • Analytical Skills
    
  • AWS
    
  • Computer Skills
    
  • Desktop Support
    
  • Intermediate Computer Skills
    
  • Power BI
    
  • Remote Desktop
    
  • Salesforce.com
    
  • SAP
    
  • server support
    
  • Service Now
    
    
    Job Description
    
    
    • 
      
    • Responsibilities may include the following and other duties may be assigned. Resolves technical problems that originate by telephone in a call center/help desk environment. Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.
      
    • May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.
      
    • Provides technical support to users for either PC, server or mainframe applications and hardware. Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures. Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
      
    • Maintains a troubleshooting tracking log ensuring timely resolution of problems. Recommends systems modifications in order to reduce user problems.
      
      
      Function Specific: Ability to use a variety of end user support processes deployed by Healthcare such IT Service Management (ServiceNow), Communication and Collobration (Outlook, Microsoft Teams, Zoom) to resolve technical issues. Technology: Understanding of an end user's experience and challenges using the technology and service. Acquire and maintain knowledge on IT services and solutions that customers use.
      
      Specialist Career Stream: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education
      
      Required Knowledge and Experience: Requires practical knowledge and demonstrated competence within job area typically obtained through advanced education combined with experience. 2+ years of experience with a high school diploma or equivalent.

Keywords: TAJ Technologies Inc. - TAJ Health Staffing, Roswell , Technical User Support Analyst - Non-Exempt, IT / Software / Systems , Duluth, Georgia