Field Service Technician
Company: Pangborn Corporation
Location: Fairburn
Posted on: May 3, 2024
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Job Description:
Field Service TechnicianJob Location: Corporate - Fairburn,
GAPosition Type: Full TimeEducation Level: High School DiplomaJob
Shift: AnyJob Category: ManufacturingTravel Percentage: Road
WarriorPosition SummaryThe Field Service Technician works as a team
member of the Service Department. Our Field Service Technicians go
directly to our customers for installation, repair, and warranty
work and other special projects. As a self-starter, technicians
must be able to communicate clearly and precisely in written and
verbal communication. Must be able to fill out daily service
reports appropriately to include: make, model, serial number, all
parts used in repair, and a complete description of diagnosis and
repair work done, a key part or specific area of failure for each
job or segment, and any comments regarding future maintenance that
may be necessary. Requires extensive travel, able to fill out, and
submit expense reports weekly. On startup of new equipment, the
technician must be able to set up and test for proper operation of
the appropriate systems using basic test equipment and procedures
and then train customer maintenance staff. The technician must be
able to perform most component removal, disassembly, and
reconditioning following correct drawings and technical manual
procedures. The technician must be able to properly and safely
operate all machines marketed and serviced by Pangborn. Position
Duties and Responsibilities1) Required to travel and work
throughout North America on a regular basis.2) Required to travel
out of the country when deemed necessary.3) Develop skills in
disassembly, assembly, and repair of blast wheels, components, and
machines.4) Perform diagnostics and repairs in the field as
required.5) Report any proposed equipment changes to Product
Service Support and Engineering.6) Demonstrate skills to other
technicians and customer maintenance personnel as required.7)
Develop diagnostic skills on all machine systems.8) Perform all
service tasks as assigned by the Product Services department.9)
Report any additional work required on machines to the Product
Services and Customer for proper and safe operation.10) Participate
in in-service training programs required to develop skills and
knowledge.11) Prepare all required reports to include: make, model,
serial number, a complete description of the diagnosis, repair work
done, and comments regarding future repairs that may be
necessary.12) Technicians will also be responsible for reports and
forms required in conjunction with work assignments (expense
reports).13) Maintain a clean work area at the customer site,
perform and complete work in a neat and orderly manner.14) Maintain
and care for contractor's or customers tools, and equipment.15)
Follow all safety rules and regulations in performing work on all
job sites, each site may be different.16) Conduct yourself in the
presence of customers to present a professional image of
Pangborn.Qualifications1) 5 years of experience or equivalent.2)
Must have basic computer skills.3) Ability to read blue prints and
drawings.4) Valid drivers license.5) Able to acquire a passport.6)
Have a basic understanding of OSHA regulations and workplace
safety.7) Able to travel with overnight stays.8) Communication
skills necessary to work with management, customers, and
co-workers.9) Possess the technical knowledge to diagnose and
repair customer and company-specific equipment.10) Possess the
ability and skills to conduct training courses with
customers.Education and/or Experience-HS Diploma.-5 years
experience with problem-solving engineering solutions.Language
SkillsAbility to read and interpret documents such as safety rules,
operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to
speak effectively before groups of customers or employees of an
organization.Reasoning AbilityAbility to apply common sense
understanding to carry out instructions furnished in written, oral,
or diagram form. Ability to deal with problems involving several
concrete variables in standardized situations.Computer SkillsTo
perform this job successfully, competent knowledge of Microsoft
Excel, Microsoft Word, Customer Relation Management (CRM) software,
Outlook, and PLCs necessary.Certificates, Licenses, RegistrationsNo
certifications are required however AWS certified welding is a
plusPhysical DemandsThe physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.While performing
the duties of this Job, the employee is regularly required to talk
and hear. The employee is frequently required to sit; use hands to
handle, or feel and reach with hands and arms. The employee is
occasionally required to stand; walk; climb or balance; stoop,
kneel, twist, crouch, or crawl and smell. The employee must
occasionally lift and/or move up to 50 pounds. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception, and the
ability to adjust focus.Driving: Daily short and long
distances.Travel: Weekly and often on short noticeDexterity Ability
to grasp and manipulate tools and parts.Work EnvironmentThe work
environment characteristics described here are representative of
those an employee encounter while performing the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions.While performing the duties of this Job, the employee is
frequently exposed to moving mechanical parts. The employee is
occasionally exposed to wet and/or humid conditions; high,
precarious places; fumes or airborne particles; compounds that may
be covered under Hazard Communication Guidelines; outside weather
conditions; extreme cold; extreme heat; risk of electrical shock
and vibration. The noise level in the work environment is usually
moderate to high.PI5442862d7930-25660-31984049
Keywords: Pangborn Corporation, Roswell , Field Service Technician, IT / Software / Systems , Fairburn, Georgia
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