Customer Coordinator
Company: Atlanta Airlines Terminal Company
Location: Atlanta
Posted on: April 1, 2026
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Job Description:
Job Title: Customer Coordinator Pay Grade: 4 Salary:
Entry-$45,792 Department: Operations Reports to: Supervisor
Customer Operations FLSA Status: Non-Exempt Position Summary: The
Customer Coordinator is responsible for monitoring the condition
and use of the Central Passenger Terminal Complex (CPTC) and the
overall airport for the purpose of maintaining a comfortable, safe,
functional, and healthy environment. As the first line of defense
representing the customer, Customer Coordinator serves an important
role in identifying and resolving issues impacting the customer’s
experience at Hartsfield Jackson Atlanta International Airport.
Responsibilities: · Continuously review the performance of
custodial partners to ensure that services rendered meet contract
specifications. Notes deficiencies, initiates corrective action,
and follows up to ensure that work is promptly performed in a
satisfactory manner. · Support continuous process improvement by
studying processes and procedures to identify causes for
non-compliance, communicating findings and ensuring corrective
action. · Perform assigned Preventative Maintenance checks. ·
Respond to internal/external customer requests through coordination
with custodial and maintenance services. · Ensure all health,
safety and security procedures are adhered to and areas of concern
are reported to the appropriate parties in a timely manner. ·
Provide written and verbal reports about service level performance,
problem areas and discrepancy updates. · Establish/maintain working
relationships with the internal/external customers and other
departmental AATC team members to ensure the highest level of
communications and customer service. · Identify discrepancies and
enter in work order system. · Must have a valid driver’s license
and remain insurable. Must be able to drive company vehicles safely
on airport property and as needed. · Work environment includes both
inside and outside conditions with exposure to various weather
situations to include rain, snow, heat, cold, etc. · Must be able
to sit, stand, walk, bend, lift and carry/push up to 50 pounds. ·
Must be available to work or be called in to work 24/7. Shift work
based on a seniority schedule. Qualifications and Requirements: ·
Minimum of 3 years’ experience in general maintenance and/or
custodial services. · Associate degree preferred. · Able to work a
flexible schedule (nights, weekends, and holidays). · Must be able
to pass requirements for approval for an ATL badge with customs
seal. This includes a 10-year background search by fingerprint
analysis. Success Characteristics: · Strong interpersonal,
communication and problem-solving skills across a diverse group of
internal/external customers. · Must have a passion for customer
service excellence. · Demonstrates organizational skills with the
ability to successfully manage multiple priorities in a dynamic
environment. Effectively multi-task and recognize and address
important and time-sensitive tasks. · High level of integrity and
dependability with a strong sense of urgency, accountability and
result oriented. Able to work independently with minimal direction.
· Team oriented with the ability to build consensus and effective
relationships. This position is in Atlanta, GA. Atlanta Airlines
Terminal Company is an Equal Opportunity Employer offering
competitive compensation and an excellent benefits package on the
first day of hire.
Keywords: Atlanta Airlines Terminal Company, Roswell , Customer Coordinator, Logistics, Transportation & Drivers , Atlanta, Georgia
