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Salesforce Senior Administrator

Company: The Roof Depot, Inc.
Location: Roswell
Posted on: April 9, 2021

Job Description:

Metro-Atlanta, Georgia. The Salesforce Senior Administrator will lead the ongoing development of our Salesforce.com deployment. A good candidate will have a record of success in improving processes and adoption using the Salesforce platform. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes. This role is part technical project manager, part administrator and part Salesforce analyst. The Salesforce Senior Administrator will be responsible for executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.
Key Duties & Responsibilities--- Serve as primary system administrator for the Salesforce.com platform with roughly 70+ users--- Work within a complex Sales Cloud, Community Cloud, and Service Cloud implementation--- Handle all basic administrative functions including:--- User creation, sharing and visibility, reports and dashboards--- Custom objects, custom fields, page layouts, lightning pages--- Proficiency creating: Flows, Process Builder, Validation Rules, Approval Processes--- Complete regular internal system audits and prepare for Salesforce releases--- Coordinate the evaluation, scope and completion of new functional requests.--- Assist in training of new users, and grow the Salesforce.com skill set across the organization--- Effectively act as the liaison between our users, vendors and the executive team--- Gather requirements for integrations and field mapping between systems
Skills Required--- Excellent project management skills and a positive attitude--- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards--- Creative and analytical thinker with strong problem-solving skills--- Must demonstrate exceptional verbal and written communication skills--- Must demonstrate ability to communicate effectively at all levels of the organization--- Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs--- Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes--- Familiarity with programmatic capabilities within Salesforce. Ability to write code is not required.--- Ability to gather business requirements and coordinate with consultant/development partners to execute on functionality Experience Required--- Minimum two years of experience as a Salesforce.com administrator--- Required certification: Salesforce Administrator--- Preferred certifications: Advanced Administrator, Platform App Builder--- Proven ability to design and implement new processes and facilitate user adoption.--- Strong understanding of the platform including ability to build Flows and other declarative tools--- Strong understanding of Salesforce.com best practices and functionality--- Strong data management abilities--- A documented history of successfully driving projects to completion--- A demonstrated ability to understand and articulate complex requirements--- Experience within construction industry and roofing processes preferred
Ideal Candidate--- Dependable -- more reliable than spontaneous--- People-oriented -- enjoys interacting with people and working on group projects--- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction--- Detail-oriented -- would rather focus on the details of work than the bigger picture--- Achievement-oriented -- enjoys taking on challenges, even if they might fail--- Autonomous/Independent -- enjoys working with little direction--- High stress tolerance -- thrives in a high-pressure environment
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Keywords: The Roof Depot, Inc., Roswell , Salesforce Senior Administrator, Other , Roswell, Georgia

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