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Head Teller

Company: Ameris Bancorp
Location: Roswell
Posted on: May 6, 2021

Job Description:

Ameris Bank is a high-performing community bank providing an exceptional customer experience with well trained, empowered employees. At Ameris, we look outside conventional wisdom and processes to find new answers. This means cutting red tape, empowering our people to make decisions at the local level and creating clear paths and easy touchpoints. We represent energy and passion, a steady strength that is bold and assertive, creativity in thinking and problem solving, a scrappy determination and nimble approach to getting things done, a good natured, genuine and approachable way of serving each other and our customers. We look forward to the future, and what this means for you, if you join our team.The Head Teller is responsible for coordinating customer service functions within the branch, including monitoring customer flow, operating the teller drawer, researching and resolving complex customer service matters, and ensuring operational excellence and compliance within the branch. The position is responsible for coaching, motivating, and creating a positive work environment that demonstrates the Ameris Approach and aligns with the Bank's Mission, Vision, Purpose, Experience Expectations, and Values.Essential Functions, Duties, and Responsibilities:

  • Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities
  • Supervises the operations of teller functions which includes establishing staffing schedules, performing audits, providing input to employee performance evaluations, and monitoring compliance
  • Provides prompt, professional customer service to customers and prospective customers
  • Operates the teller drawer and performs advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions
  • Works to understand the root causes of complex customer service issues and identifies and implements resolutions
  • Maintains knowledge of banking products and promotions
  • Accountable for achievement of defined sales and service goals
  • Performs regular audits of teller activities maintaining signed records
  • Responsible for Vault transactions and balancing Vault and ATM
  • Maintains knowledge of banking products and promotions
  • Responsible for performing accurate transactions, balancing each day, and verifying cash totals
  • Scans daily proof work to the remote capture machine
  • Identifies customer needs, cross-sell and up-sell opportunities and makes referrals within the Branch
  • Ensures adequacy of currency and coin supply
  • Provide backup support to other branches as needed
  • May provide assistance and training to other colleagues and serve as a mentor
  • May perform all sales and service functions of the branch as needed
  • Practices ethical sales behaviors in accordance with the Bank's Core Values of Integrity and Honesty
  • Always acts in the best interest of the customer when offering additional products and servicesRequired Knowledge, Skills and Competencies:
    • Able to effectively and persuasively express self, using language and grammar in a professional manner
    • Able to plan, maintain, and organize a professional schedule to achieve strategic performance objectives within or ahead of established time frames
    • Able to provide a high level of interactive service to others, building relationships and addressing identified needs
    • Demonstrates leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor, and retain a high performing team
    • Able to be flexible and supportive, react swiftly and positively to changes and proactively assimilate in a rapid paced environment
    • Demonstrated ability to perform accurate transactions
    • Successful completion of Teller training program and passing score on training post-test
    • Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectivesIndustry and Work Experience:
      • 3 or more years of experience as a Teller in Retail Banking or equivalent customer service and cash handling experience
      • Leadership experience preferred
      • Sales experience preferred
      • Intermediate PC proficiency
      • Intermediate proficiency in Google Docs and Microsoft Office productsAcademic:
        • High School Diploma or GED requiredDisclaimer:The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.-- Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Ameris Bancorp, Roswell , Head Teller, Other , Roswell, Georgia

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