PATIENT SERVICE REPRESENTATIVE - MEDICAL EQUIPMENT DELIVERY

Company: Apria Healthcare
Location: Lawrenceville
Posted on: June 11, 2021

Job Description:

Job Summary (External):

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients.   Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

The Patient Service Representatie (PSR) is responsible for delivering and/or retrieval of equipment and training patients on the use of durable medical equipment in the home. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Instructs patients on basic use of medical equipmentand other equipment/services approved by state licensure limitations.
• Responds to emergency delivery calls as needed during regular business hours and on an on-call basis.
• Completes necessary paperwork including daily delivery logs, pick-up and delivery forms and vehicle maintenance logs.  Distributes paperwork to appropriate personnel. 
• May clean and assist with the repair of equipment. 
• Pulls, packs, delivers and picks up products, including basic medical equipment and supplies.
• Loads and unloads medical and infusion equipment ont delivery vehicle.Perform routine vehicle maintenance including the checking of gasoline, oil fluids, tire pressure and brakes.  Report malfunctions to supervisor.
• Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

• N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Education or experience equivalent to a high school diploma is required 
• At least one year experience of direct patient interaction required 

Certificates, Licenses, Registrations or Professional Designations

• As this role will require driving to visit patients, individuals are required to possess a valid statee driver’s license and meet job-related requirements to comply with applicable  D.O.T., F.D.A. and standards of accrediting body.
• Certified Nursing Assistant (CNA), Home Healthcare Aide (HHA), Emergency Medical Technician (EMT) or Paramedic experience desirable

Language Skills

• English (reading, writing, verbal).
• Bilingual desired

PHYSICAL DEMANDS

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  Specific vision requirements of this job include close vision and distance vision. 

• This position requires frequent variations including sitting, walking, standing, kneeling, reaching or stooping.
• The employee must possess and maintain a valid driver’s license, specific to vehicle operated in the conduct of this job.
• Strength Aspects:
  • Frequently required to stand and lift objects from 1” to 36” high with weights ranging from 10 lbs - 100 lbs, and carry objects for distances ranging from 1 ft -350 ft, including travel up and down stairs or in elevators.
  • Frequently required to push or pull objects weighing from 20 lbs – 60 lbs, up and down stairs, through doorways and thresholds, using dollies or carts, or on flat or angled surfaces which may include outdoor surfaces, carpeting or smooth floors.  Distances pushed or pulled could range from 1-25 ft on average.
  • Frequently required to grip objects with hands, up to 15 lbs of force.
• Body Position and Flexibility Elements
  • Frequently required to climb 100 stairs on average ranging from 3”-10” in height,
  • Frequently stepping in and out of company vehicles ranging up to 20” in height.
  • Occasionally required to climb ladders up to 10’ high, in general.
  • Frequently required to bend down at the waist to a torso level of 24” above the floor.
  • Frequently required to reach, on average, 20” away from the body.
  • Occasionally required to kneel on one or both knees and squat to perform many of the above tasks.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions

Comprehensive benefits package offered for eligible employees:

• Competitive salary
• Ability to have early access to earned wages
• Medical, Dental and Vision
• Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
• Life, AD&D and Disability Insurance
• Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
• 401K Savings Plan (available immediately)
• Educational Assistance
• Employee Referral Reward Program
• Employee Discount Programs
• Company Paid Employee Assistance Plan (available immediately)
• We recognize our veterans by offering a company paid day off for Veterans Day
• Career Advancement/ Development Opportunities

• Compensation is commensurate with experience.
• Annual compensation is based on a 40 hour week.

As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet

Keywords: Apria Healthcare, Roswell , PATIENT SERVICE REPRESENTATIVE - MEDICAL EQUIPMENT DELIVERY, Other , Lawrenceville, Georgia