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Central

Company: Firstservice Residential
Location: Ellijay
Posted on: June 12, 2021

Job Description:

Part Time

JOB TITLE: Central Dispatch

Dept: Public Safety Reports to Public Safety Gate Supervisor

General:

To provide safety/security to property owners by not allowing access to anyone who is not on an approved guest list, work list or cannot be verified by phone direct to the property owner

Definition:

To insure that entrance to CRRA property be conducted in a courteous, efficient manner

Should be capable of working with the public and be an ambassador of good will

Should be familiar with CRRA Rules & Regulations and current construction rules

Should be capable of giving directions and information to property owners and guests and verify same

Should be cautious to NOT allow unauthorized entrance for safety reasons

Should assist any emergency vehicle and log

Should be capable of working and communicating with fellow employees and management

Should be clean and neat appearing at ALL times

Know who to call for all emergencies (maintenance, villas, utilities etc.)

Must oversee that all burn permits are verified and authorized and keep log

Must know radio procedures and how to relay the same to patrol as necessary

Must know how to utilize monitor and intercoms to maintain surveillance of all remote controlled gates

Must be capable of answering multiple phone lines and handle communications at the same time, yet remaining in control in a calm manner

Equipment/Job Location:

Central dispatch works in the central monitoring station.

Essential Duties and Responsibilities

Must be able to verify identity of property owners or guests at all gates, using computer, or directly calling property owner

Supervision received and exercised:

Works indecently under the Gate Supervisor and Director:

Knowledge, skills and abilities requirements:

Must be able to verify identity of property owners or guests at all gates, using computer, or directly calling property owner

Log all guests on log sheets

Advise immediate supervisor of any emergencies

Maps/directions familiarization

Read all memos and communication books and initial

Log in all emergency vehicles, but never impede their entry

Be courteous at all times

Verify contractor list before allowing workers/contractors in.

Write a report on complaints, equipment failures, incidents or accidents

Know the general rules and regulations of CRRA and the policies and procedures of the employee handbook

Take guest information for property owners and workers

Utilize monitors and intercoms to maintain surveillance of remote gates and be able to reset monitors when necessary

Call villa maintenance for their problems after hours or weekends, after notifying Director

Do radio checks every hour to be sure that patrol officer is okay

Use radio codes and procedures, answer all radio calls, log, and relay messages to patrol officers and deputies.

Know general rules and regulations, policies and procedures

Keep computer current daily with guest information

Call gate maintenance about electrical problems with gates, intercoms or monitors, after notifying Director

Log burn permits with name, lot number and permit number then advise patrols

Answer multiple phone lines, take information from property owners and report to supervisor or patrol as necessary

Additional Functions of the job:

Accept various other duties as needed

Physical demands:

Ability to type, handle stress and multitask

Education and experience requirements:

Must be high school graduate or GED

Must be at least 19 years of age

Must be computer literate

Must be able to answer multiple phone lines and maintain other duties at same time

Must be able to keep confidential information secure

Must be able to work any shift, weekend and holidays

Must have own transportation and working telephone

Must have good attendance record and be prompt

Must be able to handle responsibility and follow orders

Must be able to handle emergencies calmly and professionally

Must agree to background check, drug screen

Alternative qualifications:

Ability and willingness to learn

Conditions of employment:

Must pass a criminal background check, drug screen

Must comply with organizational and departmental polices.

This position is non-contractual and at will.

Keywords: Firstservice Residential, Roswell , Central, Other , Ellijay, Georgia

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