Automation Support Consultant -Industrial Controls
Company: Gables Search Group
Posted on: July 19, 2021
Automation and controls expertise needed in the Cumming, GA
area for an Automation Products company, for troubleshooting issues
and answering technical pre-sales and post-sales questions received
via, phone, email and/or chat. Questions may involve any product
from any line which include: PLC's/I/O/PC Control,
HMI's/Communications, Drives/Motors/Motion, Process/Fluid Power,
Power Distribution and Industrial Components.
Why work here?:
- NO TRAVEL
- 8-5 or 8-6 with half day off
each week, NO OVERTIME
- Quarterly bonuses and generous
- Team-based culture
- Training provided first month
and ongoing training every few days
- Excellent benefits:
health/dental/life insurance, 401k, bonus, profit sharing
- On-campus cafe and gym and
- Tuition reimbursement
- Customer Support/Troubleshooting
- Provide solutions to customer issues received via, phone, email
and/or chat. Maintain internal database (Heat application) of call
information. May conduct technical research, testing and/or
re-create customer issues using actual equipment and configurations
to assist in trouble-shooting.
- Training – Attend team meetings
and training sessions to learn new products. When not taking calls,
may also train/re-train on existing products to increase
- Documentation – May create
application notes, review product documentation and update
hard-copy or online documentation as needed.
- Point of Contact – Act as a Tech
Support liaison with other teams when new products are considered.
This may include documentation development and review for new
products as well as evaluation and/or development assistance for
- Requires 5 years experience, or
Technical Degree with a minimum of 3 years experience.
- PLC programming and
- Experience setting up and
troubleshooting Windows to industrial Ethernet network.
- HMI programming and
- Communications experience with
various industry networking solutions (Devicenet, Profibus, etc.)
- Experience with AC servo,
Variable frequency drives, and stepper systems products a
Keywords: Gables Search Group, Roswell , Automation Support Consultant -Industrial Controls, Other , Cumming, Georgia
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