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Senior Systems Engineer

Company: Rocket IT
Location: Suwanee
Posted on: January 15, 2022

Job Description:

Job Description

The Senior Systems Engineer is responsible for client satisfaction with Rocket IT subscription services. Senior Systems Engineers use their broad experience and resourceful nature to mentor and advise a staff of technical professionals to fulfill each service offering, ensuring that Rocket IT client satisfaction and service quality are met. In fulfilling this role, the Senior Systems Engineer invests time and energy to motivate, encourage and grow future senior IT professionals, as well as make recommendations to Rocket IT about improvements to service offerings. The Senior Systems Engineer typically has extensive server-level support experience and expertise in at least one area, such as cloud services, security, networking, etc.

The Senior Systems Engineer reports to the Service Manager.

Responsibilities
Help people and organizations maximize IT uptime and performance
Provide Tier III support to Rocket IT support staff
Mentor Tier II and Tier I Support
Ability to assess client issues and resolve in a timely manner
Remote access implementation and support
Manage and troubleshooting of Office 365
Document activities, steps to resolution and process improvements

Qualifications
4-year college degree (IT relevance preferred)
5-7 years IT support experience (previous experience with an outsourced IT services provider preferred)
3+ years Windows Server experience required1+ years of Cisco SG or Catalyst switch experience
SonicWALL experience preferred
VMWare experience preferred

Certifications
Net+ required
CCNA required
VMWare VCP preferred

Ideal Personality Traits
Strong desire to help others succeed
Excellent listening and communication skills
Attention to detail and a high level of accuracy
Strong organization preferences
Happy, enthusiastic attitude

About Rocket IT

Rocket IT has a strong culture based around our core values. We work and play by these values. They are:
Connect with People - We are purposeful about developing meaningful connections with the people around us, be it our clients, coworkers, or community.
Be Passionate Stewards - We hire people who love what they do and believe in our mission of helping others thrive.
Find a Better Way - We believe that anything worth doing is worth doing well.
Have a Blast! - Working hard is important, but we also know it's important to have fun. We foster an open and collaborative environment that feels less like a workplace and more like a family.

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Keywords: Rocket IT, Roswell , Senior Systems Engineer, Other , Suwanee, Georgia

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