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Patient Experience Strategist

Company: AdventHealth Gordon
Location: Calhoun
Posted on: January 16, 2022

Job Description:

Description
Patient Experience Strategist - AdventHealth Gordon
Location Address: 1035 Red Bud Rd Calhoun, GA 30701

Top Reasons To Work At AdventHealth Gordon:
Located in the foothills of North Georgia Mountains
Co-workers that feel like family
Faith based organization
Employee Referral Program
Educational Reimbursement Plans

What You Will Be Responsible For:
Demonstrates expertise and consults with skill on all tools available (ex: Press Ganey, Huron Rounding, LENS boards, etc.)
Effectively examines data to determine areas of success that can be shared and taught to other staff or departments for improvement opportunities, as well as pinpointing issues that may be hindering positive patient outcomes.
Works directly with Patient Experience director on improvement processes, including monthly Performance Review Committee meeting prep, creating and coordinating staff training, HFAP engagement, etc.
Makes telephone contact with patients within 24-48 hours after discharge to assess patient education, compliance with discharge instructions, and patient satisfaction.
Contributes to survey response rate by informing and educating patients in regards to the HCAHPS survey.
Ensures complete and accurate documentation is recorded in the computerized database for each call.
Assists with administrative duties of printing reports and packets and ordering of supplies.
Effectively and regularly rounds on departments to build relationships with staff and observe patient care and huddle compliance.
Be an active participant in patient and family complaints received either by phone, email, letters, in person, at bedside, AdventHealth "Contact us", or via patient feedback through Press Ganey. Assists in responding to concerns. Demonstrates clear, concise communication about patient to other members of the healthcare team as necessary.
Demonstrates practices to keep all medical record information protected and confidential.
Follows Patient's Rights Policy at all times.
Performs other job duties as assigned.

Qualifications
What You Will Need:
Able to communicate effectively in English, both verbally and in writing required
Knowledge of computer systems and applications
Knowledge of medical terminology
Able to multitask and manage projects autonomously

KNOWLEDGE AND SKILLS PREFERRED:
Basic understanding of statistical analysis
Excel
Word

EDUCATION AND EXPERIENCE REQUIRED:
Bachelor's Degree
Two or more years of clinical experience
Two or more years of EMR expereince

EDUCATION AND EXPERIENCE PREFERRED:
BSN

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:
LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
Current RN or LPN nursing licensure in the state of Georgia

Job Summary:

Performing a wide range of duties in support to the Patient Experience and Operational Excellence such as critically examining patient satisfaction data and working with leaders on process improvements, education and staff training on patient experience initiatives, addressing patient and family complaints, creating positive relationships with employees of all levels, and supporting a culture of compassion centered analysis and development. This position requires strong communication, computer, presentation, and analytical skills.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Keywords: AdventHealth Gordon, Roswell , Patient Experience Strategist, Other , Calhoun, Georgia

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