SERVICE ADVISOR

Company: Regal Nissan Inc
Location: Roswell
Posted on: May 15, 2022

Job Description:

Description:
It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements
In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention
Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
Generate and provide customer with a complete and accurate estimate of repair
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
Strictly follow the manufacturer's warranty guidelines and procedures
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
Must be able to manage in a fast paced work environment with limited supervision .Requirements:
Must have great customer service, phone and computer skills
Must be a minimum of eighteen years of age
Must have a valid driver's license
Must be able to pass pre-employment screening (background & drug test) PI174784662

Keywords: Regal Nissan Inc, Roswell , SERVICE ADVISOR, Other , Roswell, Georgia