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Customer Care Specialist I

Company: Adecco USA
Location: Duluth
Posted on: September 23, 2022

Job Description:

Adecco is currently assisting a local client in their search to fill a Customer Service Representative position. Type: 40hrs/wk. Contract Start Date: Within the next 1 to 2 weeks Location: Work from HOME (Remote) Pay: $15.00/hr Length: Temp-to Hire (based on performance) Shift: Training will be 8am-5pm. Must be available to work between 6:00a-9:00p everyday including weekends. They will have 2 days off. Responsibilities for job include but are not limited to:

  • Provides front line, direct contact with customers when filing claims over the phone.
  • Informs customers of the organization's products and/or services.
  • Files claims by collecting pertinent information from customers.
  • Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
  • This role requires listening to our customer's concerns and showing empathy while resolving their issue.
  • Follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system, maintains and updates company records as needed.
  • Maintains professionalism and effectively interacts with all contacts, both internal and external.
  • Maintains department quality standards and performs job duties as directed by supervisor.
  • Processes and determines coverage by reviewing forms and other applicable records.
  • Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
  • You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested. Qualifications for this Customer Service job:
  • High School Diploma or GED and 1 year experience in Customer Service, Retail or Clerical Setting is Required
  • Excellent Customer Service skills
  • Excellent verbal and written communication skills
  • Experience with Microsoft based programs and computer products
  • Must be able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs.
  • An acute attention to detail/accuracy and effective note taking/documenting skills
  • Ability to work independently to problem solve, organize, and prioritize tasks.
  • Able to work effectively in a diverse work group and collaborate with multiple cross functional teams.
  • Ability to communicate clearly, calmly & confidently on the telephone and email with excellent verbal and written communication skills Why work for Adecco?
  • Weekly pay
  • 401(k) Plan
  • Skills Training
  • Excellent medical, dental, and vision benefits IMPORTANT: This Customer Service job is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "Apply with Adecco" button to submit your resume. The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group provides one of the most comprehensive benefits packages in the industry to contract workers to include Holiday, 401(k), Insurance Benefit Plans Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit . The Company will consider qualified applicants with arrest and conviction records. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to Company will consider qualified applicants with arrest and conviction records

Keywords: Adecco USA, Roswell , Customer Care Specialist I, Other , Duluth, Georgia

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