RoswellRecruiter Since 2001
the smart solution for Roswell jobs

Customer Relationship Specialist

Company: LanceSoft Inc
Location: Lawrenceville
Posted on: November 24, 2022

Job Description:

Job Description:
Looking for a Customer Relationship Specialist. The position entails working closely with the Business Relationship Consultant team as they develop business cases, technology roadmaps, and ensure service delivery excellence to customer portfolios. This position will report directly to the Manager of the Business Relationship Consulting team, which is part of the Business Strategic Services Division within the Department of Information Technology.

Responsibilities :
Assist in the creation and management of technology business cases and related discovery and budget activities. Assist in project intake activities for which the Business Relationship team is responsible. Participate in and facilitate customer meetings with Business Relationship Consultants and management as requested, including regular scheduled and initiative-specific meetings. Support the Business Relationship Consultants in their service escalation process as it relates to service delivery for senior leaders within Gwinnett County departments. Monitor and follow-up on highly visible customer support tickets. Generate reports, dashboards, and analytics in support of service delivery escalations that are being championed by the Business Relationship Consultants. Document executive status to provide frequent highly visible executive and stakeholder status. Conduct research to support the technology roadmaps created and managed by the Business Relationship Consultant Consultants.

--- Strong interpersonal and communication skills:
Capable of translating complex technical issues into clear and concise executive-level statuses, writing instructional documentation, training users in complex topics, making presentations to an internal audience, and interacting positively with senior management.
--- Highly proficient in MSS Suite (Word, Excel, Power-Point, Visio, and Project).
--- Excellent organizational, team building, and communication skills.
--- Proven track record in generating insight from data trends, analysis, and process optimization recommendations.
--- Strong attention to detail and the ability to perform to a high level of work quality expectations. --- Independent problem problem-solving skills.
--- Able to multi-task and prioritize highly visible requests.
--- Adept at managing deadlines.
--- Ability to structure SharePoint site including adding/deleting documentation, creating lists and libraries, and general user capabilities is a plus.

Keywords: LanceSoft Inc, Roswell , Customer Relationship Specialist, Other , Lawrenceville, Georgia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Georgia jobs by following @recnetGA on Twitter!

Roswell RSS job feeds