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Roadside Assistance Account Coordinator

Company: Direct Connect Roadside AAA DIVISION
Location: Loganville
Posted on: November 24, 2022

Job Description:

Currently seeking to hire a Roadside Assistance Account Coordinator. The Roadside Assistance Account Manager (R.A.A.C.) will manage our multi-state network of Roadside Assistance Technicians. In addition, the R.A.A.C. will maintain an excellent relationship with our AAA Auto Group partner.

While industry knowledge of roadside assistance processes and operations is preferred, we are seeking a trainable individual who will recognize the vision of the company, learn the industry and grow with us into the future. Seeking a punctual, reliable and professional candidate willing to provide the highest service experience to our Partners, Technicians, and Customers at all times. The right candidate will have a strong analytical ability to build business partnerships with third-party providers and the ability to resolve challenging problems with minimal guidance. Candidate must have strong written and verbal skills and be proficient with Windows, Microsoft Officer, the Web, APPS, Phones, and Text. The following are a description of duties:

* Self-starter with the ability to work under minimal guidance and direction
* Superior communication skills, written and oral
* Develope, build, and maintain a relationship with AAA representatives
* Proven ability to build, develop, and manage a network of service technicians
* Assist with the management of a battery consignment, ordering batteries, scheduling Battery 101 classes, and assuring all trainings are complete
* Assist with the recruitment, hiring, and training of service technicians
* Assist and / or cordinate expansion of services and service markets
* Receive, review and prepare contracts for management approval
* Develop a rapport with Service Technicians by utilizing an engaging, genuine, and proactive approach with regular communication
* Evaluate customer feedback and engage in customer interaction to solve root causes and increase the overall customer experience from start to finish
* Proactive and responsive resolution of network and service technician concerns, issues and problems within 48 hours
* Prepare reports, in the form of graphs, charts, dashboards and/or other visualizations to clearly detail results
* Collect, manipulate and analyze data related to network operations
* Experience working with technical specialists and customer service professionals
* Flexible availability in order to support 24/7 operations as needed Assist Roadside Operations Manager in special projects to enhance and optimize the roadside assistance program

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:
* Dental insurance
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Paid training
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
Supplemental pay types:
* Bonus pay
* Signing bonus

Ability to commute/relocate:
* Loganville, GA 30052: Reliably commute or planning to relocate before starting work (Required)

Education:
* Associate (Preferred)

Experience:
* Account management: 1 year (Preferred)
* Account Cordinator: 1 year (Preferred)
* Office manager: 1 year (Preferred)

Language:
* English (Required)

Shift availability:
* Day Shift (Required)

Work Location: Hybrid remote in Loganville, GA 30052%58047475%

Keywords: Direct Connect Roadside AAA DIVISION, Roswell , Roadside Assistance Account Coordinator, Other , Loganville, Georgia

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