Restaurant Team Member / Team Leader
Company: Chicken Salad Chick
Location: Roswell
Posted on: January 24, 2023
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Job Description:
**Description**
**Job Title** : **Team Member**
**Business Unit** : Company Operations
**Functional Area** : Company Restaurants
**Reports to** : General Manager
**Effective date** : January 1, 2020
**Job Summary**
The Team Member is responsible for working directly with guests and
fellow team members to Spread Joy, Enrich Lives and Serve Others.
This person will support up to three functional areas of the
restaurant: Service, Sandwich Line and Production. The Team Member
will complete all necessary training through Chicken Salad Chick
University (CSCU) in order to flawlessly execute the duties of the
assigned position. The Team Member will exhibit the Chicken Salad
Chick 10 Non-Negotiable Behaviors and embrace our Culture
throughout the shift, helping us become America's Favorite Place
for Chicken Salad!
**Essential Responsibilities**
+ Offer every guest, on every visit, a superb experience that
creates a lasting memory. Greet every guest to welcome them to our
restaurant!
+ Support and assist fellow team members whenever possible.
+ Maintain a safe, clean, and organized work area according to
Chicken Salad Chick (CSC) standards.
+ Monitor quality, safety and appearance of all products and
ingredients.
+ Complete assigned tasks efficiently and thoroughly in accordance
with CSC standards.
+ Restock work area before leaving shift.
+ Adhere to Company uniform and grooming standards.
+ Attend all scheduled employee meetings and bring suggestions for
improvement.
+ Report problems (faulty equipment, product shortages, etc.) to
supervisor promptly.
+ Complete other related duties as assigned by supervisor.
**Required Knowledge, Skills and Abilities**
+ Ability to work in a fast-paced environment
+ Ability to communicate effectively with fellow team members and
guests
+ Ability to multitask
+ Excellent attendance and punctuality; reliability
+ Reliable transportation to and from work
+ Must be at least 16 years old
**Education and Experience**
+ Previous restaurant and/or retail experience a plus
**Physical Demands**
+ Exert up to 40 pounds of force occasionally to lift, carry, push,
pull or otherwise move objects
+ Must be able to stand and exert well-paced mobility, including
bending and stooping, for the duration of the workday
+ Must be able to work and perform all duties at assigned
station(s) in the kitchen or service area
**Job Title** : **Team Leader**
**Business Unit** : Company Operations
**Functional Area** : Company Operations
**Reports to** : General Manager
**Effective date** : January 1, 2020
**Job Summary**
The Team Leader will assist the General Manager (GM) and Assistant
Manager (AM) in the operation of a Chicken Salad Chick restaurant
in a manner that will provide our guest with a superb experience
and will maintain an invigorating and stimulating work environment
for all team members while helping the restaurant achieve its
financial objectives. Responsibilities will include the areas of
Guest Service and Shift Management.
**Essential Responsibilities**
+ Assist the General Manager and Assistant Manager in the daily
operation of the restaurant within the budget.
+ Ensure compliance with established food standards, food quality,
preparation and production by adhering to corporate food handling
procedures and policies.
+ Ensure Chicken Salad Chick procedures are followed in the dining
room, service area and kitchen.
+ Train and counsel hourly team members who work during Team
Leader's shift.
+ Guarantee highest level of hospitality and service to all guests
at all times.
+ Coach hourly team members during their shift as needed.
+ Ensure compliance with all personnel records, team member
schedules and reports.
+ Prepare and maintain administrative and financial records as
directed by the General Manager.
+ Ensure specials, promotions, and marketing plans are presented
according to company procedures during shift.
+ Ensure that hours of operation for the restaurant are maintained
during their shift.
+ Ensure compliance with established safety and sanitation
procedures and all Federal, State, and local regulations during
shift.
+ Make decisions regarding team member position assignments,
disciplinary actions (as needed when acting as Manager on Duty),
execution of shift operations and keeping restaurant clean.
+ Defer decisions to GM/AM regarding hiring or terminating team
members, pay increases for team members, vendor specifications,
scheduling and purchases beyond those required to execute normal
shift operations.
**Required Knowledge, Skills and Abilities**
+ Ability to work in a fast-paced environment
+ Ability to clearly and professionally communicate with team
members and guests
+ Ability to multitask
+ Excellent attendance and punctuality; reliability
+ Reliable transportation to and from work
+ Successfully complete formal Shift Leader classes provided by the
Corporate Training Department
**Education and Experience**
+ Restaurant experience highly preferred
**Physical Demands**
+ Exert up to 40 pounds of force occasionally to lift, carry, push,
pull or otherwise move objects
+ Must be able to stand and exert well-paced mobility, including
bending and stooping, for the duration of the workday
+ Must be able to work and perform all duties at any station in the
kitchen or service area
_Note: The statements herein are intended to describe the general
nature and level of work being performed by employees, are not to
be construed as an exhaustive list of responsibilities, duties, and
skills of those in this job classification. Furthermore, they do
not establish a contract for employment and subject to change at
the discretion of the employer._
Keywords: Chicken Salad Chick, Roswell , Restaurant Team Member / Team Leader, Other , Roswell, Georgia
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