Patient Care Coordinator
Company: Emory Healthcare
Location: Duluth
Posted on: March 16, 2023
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Job Description:
Description:
JOB DESCRIPTION:This position supports The Emory Clinic outpatient
operations with overall care coordination for patients, serving as
their primary point of contact for all customer service,
administrative and scheduling needs.They act as the liaison for the
patient and family, working with both administrative and clinical
staff from multiple departments to improve the patient's overall
experience with Emory Healthcare.Position enhances the patient
experience by serving as the primary point of contact and
administrative care coordinator for established patients and/or
family members.They ensure that all related patient appointments
for an episode of care are secured in a timely manner and
coordinated for patient convenience and address and resolve process
or administrative issues impeding timely access to care.Responsible
for collaborating with physicians and members of the care delivery
team to triage, coordinate and consistently manage the patient care
experience.Position works with patients and families to answer
questions, provide emotional support and resolve issues concerning
the administrative coordination of their care.Administratively
coordinates care for established patients and serves as the primary
point of care for these patients and their families.Develops and
coordinates a system which organizes the flow of patients from
initial appointment through completion of their care
experience.Collaborates with nursing and physician teams to ensure
appropriate appointments are secured in a timely manner.This would
include return visit coordination, Surgery and ancillary
appointment scheduling.Works collaboratively with the nursing team
to ensure timely return of clinical phone calls.Applies advanced
interpersonal and communication skills in all interactions with
patients, clinical personnel, administrative personnel and care
providers.Demonstrates attitudes and behaviors which contribute to
the smooth coordination of care and enhances each patient's
experience with Emory.Treats all individuals with dignity and
respect and participates in activities to improve working
relationships within the section.Actively participates in section
activities such as staff meetings, supervisory meetings, patient
satisfaction meetings etc.Manages workload and assignments
effectively.Adapts well to changes and priority level of
duties.Demonstrates flexibility with section and organizational
need.Serves as a role model of excellent customer service.Responds
constructively to the needs of all those he/ she interacts with on
a daily basis.Assesses and monitors customer satisfaction and
responds promptly to voiced and identified concerns.Acts as an
administrative resource/expert for all staff in the coordination of
a patient's care.Communicates with staff complimentary/constructive
feedback from self and others.Works collaboratively with section
and Emory Clinic management in implementing strategies to see a
statistically significant increase in patient satisfaction results
each quarter.Works collaboratively with section management to
actively investigate and remedy patient complaints received from
within the staff, physicians, patient relations and members of
other departments.Works closely with patient relation's
representatives.Assists section management in monitoring customer
satisfaction.Performs all other duties as assignedMINIMUM
QUALIFICATIONS:12 months of work experience in a patient care
coordination or patient scheduling role preferred.High School
diploma required; Bachelor's degree with an emphasis in healthcare
administration, business, or related field preferred.Proficient
computer skills required.Excellent communication skills, both
verbal and written, are required.Ability to provide a high level of
customer service is required.PHYSICAL REQUIREMENTS (Medium): 20-50
lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the
workday (frequently); 01-10 lbs, 67-100% of the workday
(constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs;
Occasional to frequent standing & walking, Occasional sitting,
Close eye work (computers, typing, reading, writing), Physical
demands may vary depending on assigned work area and work tasks.
ENVIRONMENTAL FACTORS: Factors affecting environment conditions may
vary depending on the assigned work area and tasks. Environmental
exposures include, but are not limited to: Blood-borne pathogen
exposure Bio-hazardous waste Chemicals/gases/fumes/vapors
Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold
Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient
care/handling injuries, Radiation, Shift work, Travel may be
required. Use of personal protective equipment, including
respirators, environmental conditions may vary depending on
assigned work area and work tasks.
Keywords: Emory Healthcare, Roswell , Patient Care Coordinator, Other , Duluth, Georgia
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