Customer Service Representative

Company: Three Point Solutions
Location: Duluth
Posted on: March 16, 2023

Job Description:

Job Description Job Title: Customer Service Representative - 7620 Responsibilities may include the following and other duties may be assigned:

• Represents company to external and internal customers, answers product related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders over the phone when necessary.
• May manage web based ordering, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
• May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
• May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels Must Have Technical Skills:
  • Experience working in SAP
  • Invoicing
  • Order Entry
  • Salesforce Lightning
  • Sales Support Nice to Have:
    • B2B Sales
    • Capital Orders Management
    • Medical Device
    • MS Office
    • SAP OTC Required Knowledge and Experience:
      • Requires full job knowledge of systems and procedures obtained through prior work experience or education.
      • Requires minimum of 2 years of relevant experience. by Jobble

Keywords: Three Point Solutions, Roswell , Customer Service Representative, Other , Duluth, Georgia