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Scheduler CAC

Company: Wellstar Health System, Inc.
Location: Duluth
Posted on: March 18, 2023

Job Description:


Core Responsibilites and Essential Functions

  • Scheduling Duties
    Knowledge and use of Epic scheduling Decision Trees to schedule appointments for service lines within WellStar Health System
    Demonstrate understanding of service line scheduling policy and procedures.
    Knowledge of various insurance programs offered by each carrier.
    Knowledge of Medicare guidelines in reference to scheduling patient visits.
    Knowledge of the lead time required by an insurance carrier to process pre-auth referral
    Knowledge of service line locations hours of operation.
    Knowledge of EMR scheduling practices
    Handle heavy phone volumes, providing appropriate telephone etiquette and scripting
    Ability to type with a high degree of accuracy and computer skills to accurately input data into scheduling software.
    Excellent communication and interpersonal skills to effectively obtain required minimum data set from patients, their representatives and/or physician offices; obtains verifies and updates demographic and insurance information, accurately completing Decision Tree questionnaires. Verify payors through real-time eligibility, if applicable. Non-RTE payors must be verified via web or phone.
    Verify the accuracy of data entered and correct any errors
    Superior attention to detail
    Ability to exercise judgment in taking appropriate actions in emergent situations, take initiative when problem solving, retain composure in stressful situations and escalate issues as necessary
    Maintain neat attire, hair and appearance, following the department dress code.
  • Team Player
    Ability to interact respectfully with co-workers, patients, referring office staff in a friendly, personable and professional manner
    Promote positive working relationships with co-workers, Team Leads, Supervisors and Managers.
    Orientates new employees and assures proper documentation of training
    Assists other areas of Scheduling when needed
    Flexible with hours to meet department needs
    Assist in the interview process of new hires if asked
    Understands existing lines of communication and authority, handles communications properly and is dependable and cooperative
    Meets Service Recovery and Customer Service guidelines as needed Required for All Jobs
  • Performs other duties as assigned
  • Complies with all WellStar Health System policies, standards of work, and code of conduct. Qualifications


Keywords: Wellstar Health System, Inc., Roswell , Scheduler CAC, Other , Duluth, Georgia

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