Point of Sale (POS) Technical Support Represe

Company: Aurora Payments LLC
Location: Duluth
Posted on: March 18, 2023

Job Description:

Job Description Who we are: Aurora is a merchant services and private equity firm, and we are looking to grow our team! We are seeking a detail-oriented person who can work independently with minimum supervision and who is able to work under pressure to meet deadlines. This person should be able to effectively multi-task and thrive in a fast-paced work environment. This person should be a knowledge seeker and a go-getter who will take initiative. Selected candidate will be in a key position to manage day to day operations of an assigned client portfolio. By maintaining strong relationships within client organizations, the Technical Support Specialist functions as an extension of the client business providing subject matter expertise and support for all hardware, software, and payment processing needs. The Responsibilities:

• Respond to and handle customer service inquiries about their credit card processing accounts via telephone and ticketing queues.
• Assist with merchant implementation and provide ongoing service and support to the client.
• Work with internal departments and external partners to ensure a high level of support for the client.
• Lead and provide direction/support towards initial implementation process and production turnover.
• Manage, maintain and reconcile incoming and outgoing POS hardware
• Manage 3rd party VAR relationships and Point of Sale hardware/software partners
• Recommend existing and future products/services to assigned clients.
• Acknowledge, research, and resolve customer issues and concerns and respond back with resolution in a timely manner.
• Effectively problem solve while providing an exceptional customer service experience.
• Effectively communicate via phone and/or email to your assigned customer base with each support ticket that is assigned to you. Who you are:
  • Strong computer proficiency -- including Microsoft Office Suite, Internet, Outlook, etc.
  • Experience handling incoming heavy calls and support tickets
  • Excellent spelling, punctuation, and grammar skills
  • Attention to detail and accuracy
  • Experience in a fast-paced office environment
  • Ability to take initiative and utilize innovative techniques
  • Ability to participate as a team player with a can do attitude
  • Ability to plan, prioritize and coordinate daily tasks using effective time management skills
  • A positive attitude, professional work ethic, ability to learn quickly and excellent verbal communication skills are a must! Requirements:
    • Technical Support and/or installation background required
    • Knowledge of firmware updates, software loads, remote trouble shooting skills
    • Experience working with POS systems i.e.(Clover, PAX, Dejavoo, ELO, etc.) - preferred
    • Experienced working in CRM/Software Ticketing programs preferred
    • Prior experience in the Payment / POS / ATM Industry - preferred What we offer:
      • Full-time (Monday Friday, 8am 5pm
      • Pay depends on experience. Hourly , non-exempt
      • Health benefits, paid time off benefits, retirement savings (401K Plan) by Jobble

Keywords: Aurora Payments LLC, Roswell , Point of Sale (POS) Technical Support Represe, Other , Duluth, Georgia