IT ServiceNow Administrator

Company: Wellstar Health System, Inc.
Location: Duluth
Posted on: March 19, 2023

Job Description:

Responsibilities

The IT ServiceNow Administrator Position reports directly to the Manager, IT ServiceNow. Key responsibilities of the role include:

Responsible for the day-to-day administration, development and ongoing maintenance of the ServiceNow platform supporting key ITIL processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Employee Self Service and other service modules. In addition to performing support functions, the ServiceNow Administrator performs design and implementation tasks like configuration, integration, custom programming, testing and deploys. The Administrator partners with users to create and modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation. The Administrator evaluates, coordinates and performs installation and testing of vendor updates and new releases while maintaining system integrity and availability across development and production environments. Additionally, the Administrator stays abreast of new features and functionality, playing a key role in driving continual improvement, platform expansion and adoption.

Qualifications

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Keywords: Wellstar Health System, Inc., Roswell , IT ServiceNow Administrator, Other , Duluth, Georgia