IT ServiceNow Administrator
Company: Wellstar Health System, Inc.
Location: Duluth
Posted on: March 19, 2023
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Job Description:
Responsibilities
The IT ServiceNow Administrator Position reports directly to the
Manager, IT ServiceNow. Key responsibilities of the role
include:
Responsible for the day-to-day administration, development and
ongoing maintenance of the ServiceNow platform supporting key ITIL
processes like Request, Incident, Problem, Change, CMDB, Asset,
Service Catalog, Knowledge, Employee Self Service and other service
modules. In addition to performing support functions, the
ServiceNow Administrator performs design and implementation tasks
like configuration, integration, custom programming, testing and
deploys. The Administrator partners with users to create and modify
process workflows, reporting and dashboards in addition to
developing knowledge, technical and process documentation. The
Administrator evaluates, coordinates and performs installation and
testing of vendor updates and new releases while maintaining system
integrity and availability across development and production
environments. Additionally, the Administrator stays abreast of new
features and functionality, playing a key role in driving continual
improvement, platform expansion and adoption.
Qualifications
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Keywords: Wellstar Health System, Inc., Roswell , IT ServiceNow Administrator, Other , Duluth, Georgia
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