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Operations Supervisor

Company: transdevna
Location: Snellville
Posted on: March 19, 2023

Job Description:

Overview:Location: Norcross, GA

The Operations Supervisor oversee the day-to-day operations of the Fix Routes and Paratransit Services. Assists the Operations Manager and the Director of Operations in implementing departmental policies and procedures while ensuring maximum reliability and efficiency of run and route coverage. Ensures compliance of the instituted labor contract (CBA) and works with the Georgia Department of Transportation (GADOT) on various aspects of customer service and contractual terms; maintains system performance and assists with system planning; identifies potential issues by way of analyzing various reports and also through field observation. Authority and Supervision of Others: Span of control consists of supervising the bus operators; responsible for oversight of Dispatch/Radio and Scheduling in the absence of the Lead Supervisor; has extensive autonomy, discretion and independent judgement to decide when and how work is done by others.

To view Transdevs Purpose and how we make a difference follow this link:

Essential Job Functions:

  • Provides both direct and indirect supervision to operations staff
  • Investigates makes and administers decisions up to and including recommendations for terminations for those positions directly supervised.
  • Investigates and determines liability and corresponding disciplinary action decisions up to and including recommendations for terminations for those positions directly supervised
  • Works closely with Maintenance, Dispatch and Operations to ensure high service levels while maintaining Transdev safety standards.
  • Evaluates daily performance indicators and makes adjustments to operations in order to best ensure productivity
  • Assists Assistant Operations Manager with completing performance evaluations for all Bus Operators
  • Verifies overtime / driving time
  • Supervises and monitors pre, relief and post trip inspections and to ensure Federal, state and company compliance applicable rules and regulations by Bus Operators
  • Assists in investigates and reviews accident/incident reports
  • Enforces interpretation of labor contract and conducts informal hearings
  • Assists in facilitating Bus Operator, Safety and Customer Services Training
  • Assist in bus retraining and familiarization for new and current drivers
  • Assist in training on new technologies for operators/supervisor /dispatchers.
  • Supervises all direct reports during assigned shift while coordinating their efforts to ensure outstanding service levels are achieved and contract compliance is maintained.
  • Assist in route analyzes, review and document route performance and provide reports with finding and recommendations for route improvements (OTP, Bus stop/Bus Zone relocation, short/long term detours)
  • Prepares a variety of reports, evaluations, and performs a variety of written work and activities related to the operation
  • To view Transdevs Purpose and how we make a difference follow this link:

    Directs, monitors and maintains system performance
    • Plans daily operations by coordinating subordinate activities
    • Monitors work and overtime schedules to ensure route coverage
    • Monitors routes by reviewing daily schedule adherence and on time performance (OTP)
    • Reviews and monitors detours, construction problems and road closures
    • Monitors a two-way radio and responds to problems and emergencies
    • Coordinates employee meetings with the management group
    • Maintains a professional and courteous relationship with all police and emergency personnel when dealing with all accident/incident and emergency situations
    • Works well with fellow supervisors / dispatch, GADOT and all personnel of Transdev

      Tracks and analyses data for various reports
      • Analyses trends in overtime, absenteeism, route on time performance, customer complaints throughout the operational area in the Transportation Department
      • Develops reports on a weekly, monthly and as-needed basis
      • Maintains and updates DSP, DVIR inventory log, Equipment log, Rollout and various databases

        Performs tasks and completes projects as assigned
        • Performs various functions as requested by the Operations Manager and/or Director of Operations
        • Provides coverage in the dispatch office and over the radio coverage
        • Provides coverage for the Scheduling personal
        • Provides coverage for the Lead Supervisors
        • Performs other duties as requiredQualifications:Essential Knowledge and Skills:
          • Two (2) or more years of progressive experience in transit operations required
          • Must have a Class B or higher commercial drivers license with air brakes and passenger endorsement.
          • Three (3) or more years' responsible supervisory experience required (this supervisory experience may be part of the three years' transit experience requirement or may be in addition to transit experience if supervisory experience is outside of transit)
          • Two-year certificate in operations management, business management or other related field preferred or an amount of job experience equivalent to a two-year degree preferred
          • High School Diploma or GED
          • Must have the ability to prioritize, remember details, use experienced judgment, solve problems and be self directed
          • Must possess strong organizational and communications skills
          • Must be able to write clearly in a concise, correct manner and must be computer / tablet literate in word processing, excel, data base software and able to learn how to use other software (such as VDS, CLEVER, Mobil-view, TRAPEZE, GPS Mapping systems)
          • Must have an in-depth knowledge of transportation systems
          • Must be able to interpret and administrate contracts
          • Must have a thorough knowledge of Gwinnett and vicinity or the ability to learn
          • Must be able to operate a bus/shuttle/support vehicle and a radio/dispatch system
          • Must be able to handle crisis situations well
          • Strong and competent communicator
          • Demonstrated effective leadership capabilities
          • Confident and self-motivated
          • Comfortable taking and accepting responsibility
          • Able to delegate and work under intensive time pressures
          • Must be able to take a leadership role in solving problems and assisting the Operations Manager and Director of Operations in fulfilling Departmental plans
          • Must have the ability to objectively investigate reports concerning operator related problems
          • Must be able to successfully pass a pre-employment physical examination including a drug test and criminal/employment background check

            Tools, Equipment and Vehicles Used:Computer, printer, two-way radio, telephone, cell-phone, digital camera, measuring wheel, fax, automobile, Bus, Van, Car, lap top computer, Electronic Tablet

            Unique Working Conditions:Work primarily conducted outside in any type of weather.

            Candidate shall possess working knowledge of the transportation requirements of the Americans with Disabilities Act of 1990 (as amended) and other related legislation and regulations. Experience working with the elderly and disabled a must.

            Work Environment: Ninety-five percent (95%) of the work performed in the capacity of this position may be outdoors. Lifting is required and never any more than twenty-five (25) pounds. The remaining five percent (5%) level of work may be performed off-site but never in unsafe or hazardous surroundings. The office is environmentally friendly and neither smoking nor artificial scents are permitted in the work environment.

            Work Schedule: Position is full-time; work schedule may include nights, early mornings, weekends, and holidays. Must be flexible and able to work non-traditional business days and hours

            About Transdev:

            Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com

            The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

            The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

            Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
            EEO is the Law Poster:

            Drug free workplace

            If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

Keywords: transdevna, Roswell , Operations Supervisor, Other , Snellville, Georgia

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