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Lead Patient Outreach Svc Spec

Company: Wellstar Health System, Inc.
Location: Duluth
Posted on: March 20, 2023

Job Description:


Wellstar Kennestone Area


Lead Patient Outreach Services Specialist

Under the supervision of the Outreach Supervisor or designee, performs technical and non-technical duties within the WellStar Laboratory Outreach specimen collection locations. Duties included, but not limited to, WellStar EPIC system patient registration; WellStar EPIC system insurance and ICD-10 data entry; WellStar EPIC system laboratory test order entry; Quest Laboratory and Lab Corp systems patient registration; Quest Laboratory and Lab Corp systems insurance and ICD-10 data entry; Quest Laboratory and Lab Corp systems test order entry; resolving all Customer Service problems and issues at assigned in-office phlebotomy and patient service center locations; properly preparing and packing specimens for transport to analyzing laboratory; properly and accurately performing phlebotomy specimen collection; performing Quality Assurance and maintenance checks on all equipment in accordance with CLIA and CAP guidelines; and all other duties as assigned. Responsible for leadership tasks including and not limited to managing daily on-site operations, daily communication with office personnel (office manager, MAs, & physicians), on-site training of team members, staff rotation schedule preparation, investigating and resolving lab process problems, monthly raw and statistical data collection, and maintenance of appropriate supply inventory. Local travel required.



Keywords: Wellstar Health System, Inc., Roswell , Lead Patient Outreach Svc Spec, Other , Duluth, Georgia

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