Sr IT Field Support Tech

Company: Wellstar Health System, Inc.
Location: Duluth
Posted on: March 20, 2023

Job Description:

Responsibilities

Functions under the direction of the Manager - IT Field Service Supervisor. Sr. IT Field Support Technician -provides advanced system-level support of multi-user clinical and financial applications, and expert technical support through direct contact with end users. The Sr. IT Field Support Technician will also lead process development projects working closely with other technicians (both in applications and technical services) to document support requirements, develop new scripts, and train other IT Field Support Technicians.

Requires advanced knowledge of several systems, applications, and technology. Must also be able to deliver excellent customer service requiring strong communication skills to ensure a high percentage of problem resolution and customer satisfaction. Works with outside departments to understand end user support requirements, educate and train on current applications. Works with other members of the Information Technology staff, clinical departments and other WHS personnel to accomplish IT Service Management and Delivery goals.

The Sr. IT Field Support Technician improves desktop hardware and software processes and supports critical business strategies by managing the installation, maintenance and repair of desktop related equipment. Works with technical staff to ensure that client specifications are met. Familiar with a variety of Field Service concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Reports to the IT Field Service Supervisor. All other duties as assigned.

Qualifications

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Keywords: Wellstar Health System, Inc., Roswell , Sr IT Field Support Tech, Other , Duluth, Georgia