SERVICE ADVISOR

Company: Regal Nissan Inc
Location: Roswell
Posted on: May 27, 2023

Job Description:

Description: It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirementsIn doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retentionGreet customers in a timely, friendly manner and obtain pertinent vehicle informationAdvise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specificationsGenerate and provide customer with a complete and accurate estimate of repairEstablish and communicate completion time of repair with customer and technicianAnswer incoming service callsMaintain and schedule service appointmentsFollow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)Strictly follow the manufacturer's warranty guidelines and proceduresConduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scoresComply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and propertyMust be able to manage in a fast paced work environment with limited supervisionRequirements: Must have great customer service, phone and computer skillsMust be a minimum of eighteen years of ageMust have a valid driver's licenseMust be able to pass pre-employment screening (background & drug test) Regal Nissan Company Benefits:Paid vacation leavePaid well-being leaveHealth, dental & vision insuranceLife insurance401KFinancial planning resourcesProfessional developmentPI217771453

Keywords: Regal Nissan Inc, Roswell , SERVICE ADVISOR, Other , Roswell, Georgia